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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
China
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Theorie
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Theory
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Wang, Lu
4
Capezio, Alessandra
2
Lu, Vinh Nhat
2
Restubog, Simon Lloyd D.
2
Wang, Lina
2
Agarwal, Sumit
1
Amarnani, Rajiv K.
1
Cao, Zhongpeng
1
Feng, Gengzhong
1
Florez-Perez, Laura
1
Garcia, Patrick R. J. M.
1
Garcia, Patrick Raymund James M.
1
Guo, Yanghong
1
Li, Yiwei
1
Liu, Henry J.
1
Luo, Zeyuan
1
Ma, Chunhao
1
Minxun, Qian
1
Shi, Lei
1
Shi, Yunxia
1
Wang, Dan
1
Wang, G. Alan
1
Wang, Liang
1
Wang, Lijie
1
Wang, Lilei
1
Wang, Litan
1
Wang, Long
1
Wang, Qiang
1
Xiao, Junyang
1
Xiao, Qian
1
Xu, Xing'an
1
Yang, Yang
1
Yongzhe, Wang
1
Zhang, Min
1
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1
Zhao, Xiande
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Tourism management : research, policies, practice
2
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
1
International journal of physical distribution and logistics management
1
Journal of economic behavior & organization : JEBO
1
Journal of service theory and practice
1
Journal of vocational behavior
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Socio-economic planning sciences : the international journal of public sector decision-making
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ECONIS (ZBW)
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1
In pursuit of service excellence : investigating the role of psychological contracts and organizational identification of frontline hotel employees
Lu, Vinh Nhat
;
Capezio, Alessandra
;
Restubog, Simon Lloyd D.
- In:
Tourism management : research, policies, practice
56
(
2016
),
pp. 8-19
Persistent link: https://www.econbiz.de/10011513050
Saved in:
2
Impact of transboundary air pollution on service quality and consumer satisfaction
Agarwal, Sumit
;
Wang, Long
;
Yang, Yang
- In:
Journal of economic behavior & organization : JEBO
192
(
2021
),
pp. 357-380
Persistent link: https://www.econbiz.de/10013188565
Saved in:
3
Attributions of blame for customer mistreatment : implications for employees' service performance and customers' negative word of mouth
Garcia, Patrick Raymund James M.
;
Restubog, Simon Lloyd D.
- In:
Journal of vocational behavior
110
(
2019
)
1
,
pp. 203-213
Persistent link: https://www.econbiz.de/10012059952
Saved in:
4
C2C interaction in the online review system : effect of other customers' responses on subsequent review volume
Zhang, Min
;
Wang, Lu
;
Li, Yiwei
;
Wang, G. Alan
- In:
Tourism management : research, policies, practice
93
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013366151
Saved in:
5
Digitalization and third-party logistics performance : exploring the roles of customer collaboration and government support
Zhou, Haidi
;
Wang, Qiang
;
Wang, Liang
;
Zhao, Xiande
; …
- In:
International journal of physical distribution and …
53
(
2023
)
4
,
pp. 467-488
Persistent link: https://www.econbiz.de/10014311054
Saved in:
6
Construction of a multi-dimensional evaluation system of English online learning teaching quality based on blended learning
Wang, Lina
;
Shi, Lei
- In:
International journal of information systems in the …
14
(
2022
)
3
,
pp. 1-15
Persistent link: https://www.econbiz.de/10014311569
Saved in:
7
Delivery of private toll roads : incentive strategies for improving service quality and social welfare
Wang, Lu
;
Liu, Henry J.
;
Wang, Dan
;
Florez-Perez, Laura
- In:
Socio-economic planning sciences : the international …
86
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014282460
Saved in:
8
Robot service failure : the double-edged sword effect of emotional labor in service recovery
Shi, Yunxia
;
Zhang, Rumeng
;
Ma, Chunhao
;
Wang, Lijie
- In:
Journal of service theory and practice
33
(
2023
)
1
,
pp. 72-88
Persistent link: https://www.econbiz.de/10014301943
Saved in:
9
An empirical analysis of self-service technologies : mediating role ofcustomer powerlessness
Cao, Zhongpeng
;
Xiao, Qian
;
Zhuang, Weiling
;
Wang, Lina
- In:
The journal of services marketing
36
(
2022
)
2
,
pp. 129-142
Persistent link: https://www.econbiz.de/10013407410
Saved in:
10
Does audit quality affect firm innovation?
Wang, Litan
;
Minxun, Qian
;
Yongzhe, Wang
- In:
Industrial marketing management : the international …
117
(
2024
),
pp. 402-417
Persistent link: https://www.econbiz.de/10014531397
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