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Linking dimensions of perceived service quality to actual purchase behaviour

Andronikidis, Andreas - In: EuroMed journal of business 4 (2009) 1, pp. 4-20

Persistent link: https://www.econbiz.de/10003928382

Aligning customer requirements and organizational constraints to service processes and strategies

Paltayian, George; Gotzamani, Katerina D.; Georgiou, … - In: Business process management journal 23 (2017) 5, pp. 1018-1042

Persistent link: https://www.econbiz.de/10011785811

Quality in bank service encounters : assessing the equivalence of customers' and front-line employees' perceptions

Alexiadou, Chrysi; Stylos, Nikolaos; Andronikidis, Andreas - In: International journal of quality & reliability management 34 (2017) 9, pp. 1431-1450

Persistent link: https://www.econbiz.de/10011805122

Perceived service quality and patronage behaviour in the auto-repair industry

Andronikidis, Andreas; Bellou, Victoria; Vasiliadis, Chris - In: International journal of services, economics and management 1 (2007/09) 2, pp. 196-207

Persistent link: https://www.econbiz.de/10003898870

Verifying alternative measures of the service-quality construct: consistence and contradictions

Andronikidis, Andreas; Bellou, Victoria - In: Journal of marketing management : MM 26 (2010) 5/6, pp. 570-587

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Customers' cognitive patterns of assurance : a dual apporach

Vassiliadis, Chris; Priporas, Constantinos-Vasilios; … - In: The service industries journal 33 (2013) 13/14, pp. 1242-1259

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Capturing and prioritizing students' requirements for course design by embedding fuzzy-AHP and linear programming in QFD

Kamvysi, Konstantina; Gotzamani, Katerina; … - In: European journal of operational research : EJOR 237 (2014) 3, pp. 1083-1094

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A quality function deployment framework for service strategy planning

Kamvysi, Konstantina; Andronikidis, Andreas; Georgiou, … - In: Journal of retailing and consumer services 73 (2023), pp. 1-13

Persistent link: https://www.econbiz.de/10014303357