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Innovation in public services in the light of public administration paradigms and service innovation perspectives
Desmarchelier, Benoît; Djellal, Faridah; Gallouj, Fai͏̈z - In: European review of service economics and management (2019) 2/8, pp. 91-120
Persistent link: https://www.econbiz.de/10012162886
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Post-NPM-style service integration : partnership-based brokerage in elderly care
Anttiroiko, Ari-Veikko; Valkama, Pekka - In: International journal of public sector management : IJPSM 29 (2016) 7, pp. 675-689
Persistent link: https://www.econbiz.de/10011553855
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Designing public services : the usefulness of three service design methods for identifying user experiences
Trischler, Jakob; Scott, Donald Robert - In: Public management review 18 (2016) 5, pp. 718-739
Persistent link: https://www.econbiz.de/10011485866
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Operationalizing co-production in public services delivery : the contribution of service blueprinting
Radnor, Zoe; Osborne, Stephen P.; Kinder, Tony; Mutton, Jean - In: Public management review 16 (2014) 3, pp. 402-423
Persistent link: https://www.econbiz.de/10010346530
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Co-production as a driver of client satisfaction with public service organizations : an analysis of German day-care centres
Lindenmeier, Jörg; Seemann, Ann-Kathrin; Potluka, Oto; … - In: Public management review 23 (2021) 2, pp. 210-232
Persistent link: https://www.econbiz.de/10012390674
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Social accountability and service delivery : experimental evidence from Uganda
Fiala, Nathan; Premand, Patrick - 2018
increasing cooperation. We also find modest improvements in people’s trust in the central government. The results suggest that …
Persistent link: https://www.econbiz.de/10011855046
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Social accountability and service delivery : experimental evidence from Uganda
Fiala, Nathan; Premand, Patrick - 2018
complaints to local and central officials, and cooperating more. The paper also finds modest improvements in people's trust in …
Persistent link: https://www.econbiz.de/10011874986
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Social accountability and service delivery : experimental evidence from Uganda
Fiala, Nathan; Premand, Patrick - 2018
Persistent link: https://www.econbiz.de/10011881493
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Social Accountability and Service Delivery : Experimental Evidence from Uganda
Fiala, Nathan - 2018
complaints to local and central officials, and cooperating more. The paper also finds modest improvements in people's trust in …
Persistent link: https://www.econbiz.de/10012918512
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Managing citizens' uncertainty in e-government services : the mediating and moderating roles of transparency and trust
Venkatesh, Viswanath; Thong, James Y. L.; Chan, Frank K. Y. - In: Information systems research : ISR 27 (2016) 1, pp. 87-111
Persistent link: https://www.econbiz.de/10011460105