Narrow search
Showing 1 - 3 of 3
Cover Image
The impact of a sales team’s perceived entitativity on customer satisfaction
Wang, Chen; Hoegg, JoAndrea; Dahl, Darren W. - In: Journal of the Academy of Marketing Science 46 (2018) 2, pp. 190-211
Persistent link: https://www.econbiz.de/10011844768
Cover Image
The benefit of becoming friends : complaining after service failures leads customers with strong ties to increase loyalty
Umashankar, Nita; Ward, Morgan K.; Dahl, Darren W. - In: Journal of marketing 81 (2017) 6, pp. 79-98
Persistent link: https://www.econbiz.de/10011776897
Cover Image
How consumers respond to embarrassing service encounters : a dehumanization perspective
Sun, Yixia; Wang, Xuehua; Hoegg, JoAndrea; Dahl, Darren W. - In: Journal of marketing research 60 (2023) 4, pp. 646-664
Persistent link: https://www.econbiz.de/10014322141