//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Dienstleistungsqualität"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Consumer segmentation analysis...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Dienstleistungsqualität
Consumer behaviour
82,818
Konsumentenverhalten
80,338
Electronic Commerce
23,257
E-commerce
20,873
Theorie
13,461
Theory
13,266
Marktforschung
12,300
Online-Handel
11,283
Online retailing
11,238
Relationship marketing
10,648
Beziehungsmarketing
10,611
Brand management
7,830
Markenführung
7,780
Deutschland
7,609
Market research
6,858
Germany
6,834
Brand image
6,832
Markenimage
6,791
USA
6,717
Social Web
6,404
Social web
6,401
Internet
6,375
United States
6,343
Customer satisfaction
6,201
Online-Marketing
6,196
Internet marketing
6,127
Kundenzufriedenheit
6,036
Einzelhandel
5,607
Retail trade
5,448
Service quality
4,943
Vertriebsweg
4,918
Distribution channel
4,914
Markenartikel
4,541
Brand
4,466
Marketingmanagement
3,985
Marketing management
3,945
Werbewirkung
3,841
Advertising effects
3,799
Pricing strategy
3,756
more ...
less ...
Online availability
All
Undetermined
2,503
Free
816
Type of publication
All
Article
4,277
Book / Working Paper
617
Type of publication (narrower categories)
All
Article in journal
4,137
Aufsatz in Zeitschrift
4,137
Aufsatz im Buch
140
Book section
140
Graue Literatur
93
Non-commercial literature
93
Hochschulschrift
82
Working Paper
77
Arbeitspapier
71
Thesis
61
Conference paper
31
Konferenzbeitrag
31
Collection of articles of several authors
18
Sammelwerk
18
Bibliografie enthalten
10
Bibliography included
10
Aufsatzsammlung
7
Collection of articles written by one author
6
Konferenzschrift
6
Sammlung
6
Case study
5
Fallstudie
5
Conference proceedings
3
Reprint
3
Amtsdruckschrift
1
Glossar enthalten
1
Glossary included
1
Government document
1
Handbook
1
Handbuch
1
Lehrbuch
1
Mikroform
1
Textbook
1
more ...
less ...
Language
All
English
4,771
German
122
Finnish
1
French
1
Swedish
1
Author
All
Han, Heesup
30
Mattila, Anna S.
26
Usman, Osly
21
Prentice, Catherine
18
McColl-Kennedy, Janet R.
15
Line, Nathaniel D.
14
Balaji, M. S.
13
Gong, Taeshik
13
Prybutok, Victor R.
13
Hanks, Lydia
12
Klaus, Philipp
12
Bilgihan, Anil
11
Gustafsson, Anders
11
Jang, Soocheong
11
Propper, Carol
11
Sreejesh, S.
11
Bauer, Hans H.
10
Falk, Tomas
10
Gursoy, Dogan
10
Hammerschmidt, Maik
10
Miao, Li
10
Park, Jungkun
10
Quach, Sara
10
Sharma, Piyush
10
Sparks, Beverley
10
Carlson, Jamie
9
Hollebeek, Linda D.
9
Hyun, Sunghyup Sean
9
Voorhees, Clay M.
9
Wong, IpKin Anthony
9
Xu, Xun
9
Ali, Faizan
8
Amin, Muslim
8
Grewal, Dhruv
8
Harun, Ahasan
8
Kim, Woo Gon
8
Law, Chun Hung Roberts
8
Marimon, Frederic
8
Qu, Hailin
8
Schumann, Jan Hendrik
8
more ...
less ...
Institution
All
National Bureau of Economic Research
5
OECD
2
Springer Fachmedien Wiesbaden
2
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
2
Christian-Albrechts-Universität zu Kiel
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
De Gruyter Oldenbourg
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Erich-Schmidt-Verlag
1
Fachtagung "Human Resources - Qualitätsaspekte der Ausbildung in der Empirischen Forschung" <2015, Wiesbaden>
1
Fraunhofer-Center für Maritime Logistik und Dienstleistungen
1
Friedrich-Schiller-Universität Jena
1
IGI Global
1
Institute of Electrical and Electronics Engineers
1
Institutet för Ekonomisk Forskning <Lund>
1
International Federation for Information Processing
1
International Workshop on Distributed Systems: Operations and Management <13, 2002, Montréal>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Technische Universität Hamburg-Harburg / Institut für Maritime Logistik
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
Verlag Dr. Kovač
1
more ...
less ...
Published in...
All
Journal of retailing and consumer services
242
International journal of hospitality management
199
Journal of business research : JBR
125
The journal of services marketing
110
International journal of contemporary hospitality management
79
Journal of hospitality marketing & management
79
The service industries journal
78
Journal of travel and tourism marketing
70
Services marketing quarterly
66
Journal of service research : JSR
53
Cogent business & management
48
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
48
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
43
Service business
41
Journal of service management
35
Asia Pacific journal of marketing and logistics
33
Tourism management : research, policies, practice
32
International journal of electronic marketing and retailing : IJEMR
31
The international journal of bank marketing : IJBM
30
International journal of quality and service sciences
29
Journal of air transport management
29
International journal of services and operations management
27
Journal of retailing
27
Psychology & marketing
27
International journal of services, economics and management
26
Journal of the Academy of Marketing Science
26
Managing service quality : MSQ ; an international journal
26
The TQM journal : the international review of organizational improvement
26
European journal of marketing : EJM
25
Journal of internet commerce
25
Journal of service research
25
Total quality management & business excellence
25
Journal of strategic marketing
24
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
23
International journal of quality & reliability management
23
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Journal of hospitality and tourism insights
21
Journal of service theory and practice
21
International journal of business information systems : IJBIS
20
International journal of electronic customer relationship management : IJECRM
20
more ...
less ...
Source
All
ECONIS (ZBW)
4,888
EconStor
6
Showing
1
-
10
of
4,894
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
An examination of attributes affecting consumers' perceptions of e-tailer quality
Sebastianelli, Rose
;
Tamimi, Nabil
- In:
Journal of internet commerce
12
(
2013
)
1/4
,
pp. 268-283
Persistent link: https://www.econbiz.de/10010248373
Saved in:
2
Assessing multi-channel consumers' convenience expectations of online order/in-store pickup service
Ma, Hao
;
Su, Yong
;
Oh, Lih-Bin
- In:
International journal of networking and virtual …
14
(
2014
)
1/2
,
pp. 146-159
Persistent link: https://www.econbiz.de/10011282862
Saved in:
3
Determinants of m-shopping quality on customer satisfaction and purchase intentions : the IS success model perspective
Chen, Lisa Y.
- In:
World review of entrepreneurship, management and …
9
(
2013
)
4
,
pp. 543-558
Persistent link: https://www.econbiz.de/10010230098
Saved in:
4
Assessing customers' perceived value of the online channel of multichannel retailers : a two country examination
Carlson, Jamie
;
O'Cass, Aron
;
Ahrholdt, Dennis C.
- In:
Journal of retailing and consumer services
27
(
2015
),
pp. 90-102
Persistent link: https://www.econbiz.de/10011388091
Saved in:
5
Designing satisfying service encounters : website versus store touchpoints
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
1
,
pp. 85-107
Persistent link: https://www.econbiz.de/10012819742
Saved in:
6
Meassevuring e-service quality, satisfaction and loyalty of customer in the online channel of the modern retail
Veloso, Cláudia Miranda
;
Magueta, Daniel
;
Sousa, Bruno
; …
- In:
Inventi impact: retailing & consumer services
(
2021
)
1
,
pp. 28-42
Persistent link: https://www.econbiz.de/10012601930
Saved in:
7
How to measure quality in multi-channel retailing and not die trying
Acquila-Natale, Emiliano
;
Iglesias-Pradas, Santiago
- In:
Journal of business research : JBR
109
(
2020
),
pp. 38-48
Persistent link: https://www.econbiz.de/10012238022
Saved in:
8
Impact of customers' assessment of website attributes on e-relationship in the securities brokerage industry : a multichannel perspective
Toufaily, Elissar
;
Pons, Frank
- In:
Journal of retailing and consumer services
34
(
2017
),
pp. 58-69
Persistent link: https://www.econbiz.de/10011628994
Saved in:
9
Customer engagement through omnichannel retailing : the effects of channel integration quality
Lee, Zach W. Y.
;
Chan, Tommy K. H.
;
Chong, Alain Yee Loong
- In:
Industrial marketing management : the international …
77
(
2019
),
pp. 90-101
Persistent link: https://www.econbiz.de/10012004178
Saved in:
10
The role of communication channel in delivering service recovery in online shopping environment
Jung, Na Young
;
Seock, Yoo-Kyoung
- In:
International journal of electronic marketing and …
9
(
2018
)
1
,
pp. 59-76
Persistent link: https://www.econbiz.de/10011849121
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->