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The federal Service
Mayers, Lewis - 1922
Persistent link: https://www.econbiz.de/10000408016
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Kuluttaja ja palvelut 1996 : mielipidekartoitus palvelujen laadusta, hinnasta ja saatavuudesta
1996
Persistent link: https://www.econbiz.de/10000964655
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Journal of service research : JSR
1998-: Thousand Oaks, CA : SAGE Publications; 1998-[?]: … - 1.1998/99 -
Persistent link: https://www.econbiz.de/10001396641
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L'économie de service et les mutations de la production : sur les concepts de qualité et de servuction
Broussolle, Damien - In: Economie appliquée : archives de l'Institut de … 49 (1996) 4, pp. 135-158
Persistent link: https://www.econbiz.de/10001215599
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Contagious effects of customer misbehavior in access-based services
Schaefers, Tobias; Wittkowski, Kristina; Benoit, Sabine; … - In: Journal of service research : JSR 19 (2016) 1, pp. 3-21
Persistent link: https://www.econbiz.de/10011433127
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Interlinking service delivery innovation and service quality : a conceptual framework
Arshad, Arif Mohammad; Su, Qin - In: The journal of applied business research 31 (2015) 5, pp. 1807-1821
Persistent link: https://www.econbiz.de/10011412453
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Consumers' captive service experiences : it's you and me
Rayburn, Steven W. - In: The service industries journal 35 (2015) 15/16, pp. 806-825
Persistent link: https://www.econbiz.de/10011416846
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Transformative service networks : cocreated value as well-being
Black, Hulda G.; Gallan, Andrew S. - In: The service industries journal 35 (2015) 15/16, pp. 826-845
Persistent link: https://www.econbiz.de/10011416847
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Conducting service research that matters
Gustafsson, Anders; Aksoy, Lerzan; Brady, Michael K.; … - In: The journal of services marketing 29 (2015) 6/7, pp. 425-429
Persistent link: https://www.econbiz.de/10011418248