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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Learning organization
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learning curve
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Qualitätsmanagement
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customer dissatisfaction
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quality
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voice
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Nembhard, Ingrid M.
4
Carpenter, Joseph H.
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Cleary, Paul D.
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Grob, Rachel
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Horbar, Jeffrey D.
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Labao, Israel
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Lapré, Michael A.
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Lee, Yuna S. H.
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Matta, Sasmira
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Savage, Shantal
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Health care management review : HCM review
3
Production and operations management : an international journal of the Production and Operations Management Society
1
Working papers / Harvard Business School, Division of Research
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ECONIS (ZBW)
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Reducing customer dissatisfaction : how important is learning to reduce service failure?
Lapré, Michael A.
- In:
Production and operations management : an international …
20
(
2011
)
4
,
pp. 491-507
Persistent link: https://www.econbiz.de/10009272535
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2
Improving patient outcomes : the effects of staff participation and collaboration in healthcare delivery
Nembhard, Ingrid M.
;
Tucker, Anita L.
;
Horbar, Jeffrey D.
; …
-
2007
Persistent link: https://www.econbiz.de/10003709591
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3
The relationship between voice climate and patients' experience of timely care in primary care clinics
Nembhard, Ingrid M.
;
Yuan, Christina T.
;
Shabanova, Veronika
- In:
Health care management review : HCM review
40
(
2015
)
2
,
pp. 104-115
Persistent link: https://www.econbiz.de/10010508409
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4
Breaking the silence : determinants of voice for quality improvement in hospitals
Nembhard, Ingrid M.
;
Labao, Israel
;
Savage, Shantal
- In:
Health care management review : HCM review
40
(
2015
)
3
,
pp. 225-236
Persistent link: https://www.econbiz.de/10011296119
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5
Learning from patients : the impact of using patients' narratives on patient experience scores
Nembhard, Ingrid M.
;
Matta, Sasmira
;
Shaller, Dale
; …
- In:
Health care management review : HCM review
49
(
2024
)
1
,
pp. 2-13
Persistent link: https://www.econbiz.de/10014455355
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