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Reducing customer dissatisfaction : how important is learning to reduce service failure?
Lapré, Michael A. - In: Production and operations management : an international … 20 (2011) 4, pp. 491-507
Persistent link: https://www.econbiz.de/10009272535
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Improving patient outcomes : the effects of staff participation and collaboration in healthcare delivery
Nembhard, Ingrid M.; Tucker, Anita L.; Horbar, Jeffrey D.; … - 2007
Persistent link: https://www.econbiz.de/10003709591
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The relationship between voice climate and patients' experience of timely care in primary care clinics
Nembhard, Ingrid M.; Yuan, Christina T.; Shabanova, Veronika - In: Health care management review : HCM review 40 (2015) 2, pp. 104-115
Persistent link: https://www.econbiz.de/10010508409
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Breaking the silence : determinants of voice for quality improvement in hospitals
Nembhard, Ingrid M.; Labao, Israel; Savage, Shantal - In: Health care management review : HCM review 40 (2015) 3, pp. 225-236
Persistent link: https://www.econbiz.de/10011296119
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Learning from patients : the impact of using patients' narratives on patient experience scores
Nembhard, Ingrid M.; Matta, Sasmira; Shaller, Dale; … - In: Health care management review : HCM review 49 (2024) 1, pp. 2-13
Persistent link: https://www.econbiz.de/10014455355