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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
China
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Li, Yan
5
Chen, Mengyuan
2
He, Hongwei
2
Lyu, Yijing
2
Yan, Li
2
Lee, David Kuo Chuen
1
Li, Weiwen
1
Liu, Matthew Tingchi
1
Phau, Ian
1
Pérez, Andrea
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Qiu, Canhua
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Shang, Huping
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Teah, Min
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Wang, Yu
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China economic journal : the official journal of the China Center for Economic Research (CCER) at Peking University
1
Cornell hospitality quarterly : CQ
1
European journal of marketing : EJM
1
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
International journal of hospitality management
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Journal of business ethics : JOBE
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ECONIS (ZBW)
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1
Key service drivers for high-tech service brand equity : the mediating role of overall service quality and perceived value
He, Hongwei
;
Li, Yan
- In:
Journal of marketing management : MM
27
(
2011
)
1/2
,
pp. 77-99
Persistent link: https://www.econbiz.de/10008841689
Saved in:
2
CSR and service brand : the mediating effect of brand identification and moderating effect of service quality
He, Hongwei
;
Li, Yan
- In:
Journal of business ethics : JOBE
100
(
2011
)
4
,
pp. 673-688
Persistent link: https://www.econbiz.de/10009243148
Saved in:
3
Sexual harassment and proactive customer service performance : the roles of job engagement and sensitivity to interpersonal mistreatment
Li, Yan
;
Chen, Mengyuan
;
Lyu, Yijing
;
Qiu, Canhua
- In:
International journal of hospitality management
54
(
2016
),
pp. 116-126
Persistent link: https://www.econbiz.de/10011474061
Saved in:
4
Service quality, perceived value, and citizens' continuous-use intention regarding e-government : empirical evidence from China
Li, Yan
;
Shang, Huping
- In:
Information & management : the internat. journal of …
57
(
2020
)
3
,
pp. 1-15
Persistent link: https://www.econbiz.de/10012249146
Saved in:
5
The impact of high-commitment HR practices on hotel employees' proactive customer service performance
Chen, Mengyuan
;
Lyu, Yijing
;
Li, Yan
;
Zhou, Xing
;
Li, Weiwen
- In:
Cornell hospitality quarterly : CQ
58
(
2017
)
1
,
pp. 94-107
Persistent link: https://www.econbiz.de/10011638667
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6
A global perspective on central bank digital currency
Lee, David Kuo Chuen
;
Yan, Li
;
Wang, Yu
- In:
China economic journal : the official journal of the …
14
(
2021
)
1
,
pp. 52-66
Persistent link: https://www.econbiz.de/10012501659
Saved in:
7
Integrating Chinese cultural philosophies on the effects of employee friendliness, helpfulness and respectfulness on customer satisfaction
Liu, Matthew Tingchi
;
Yan, Li
;
Phau, Ian
;
Pérez, Andrea
; …
- In:
European journal of marketing : EJM
50
(
2016
)
3/4
,
pp. 464-487
Persistent link: https://www.econbiz.de/10011574451
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