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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Kanada
48,487
Managers
36,720
Führungskräfte
36,191
Canada
35,705
Service quality
21,775
USA
16,854
Health care
16,477
Gesundheitsversorgung
15,770
United States
15,658
Customer satisfaction
15,536
Kundenzufriedenheit
13,953
Krankenhaus
13,417
Hospital
12,181
Deutschland
9,908
Theorie
9,391
Theory
9,231
Gesundheitswesen
9,071
Nonprofit-Organisation
9,043
Germany
8,647
Health care system
8,621
Consumer behaviour
8,595
Konsumentenverhalten
8,393
Nonprofit organization
8,238
Corporate Governance
7,699
Corporate governance
7,667
Relationship marketing
7,291
Beziehungsmarketing
7,244
Großbritannien
5,823
Unternehmenserfolg
5,503
Firm performance
5,438
Führungsstil
5,375
United Kingdom
5,327
Leadership style
5,279
Executive compensation
4,830
Gesundheitsvorsorge
4,609
Managervergütung
4,589
Preventive care
4,346
Management
3,893
Schätzung
3,846
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Undetermined
7,552
Free
4,959
Type of publication
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Article
15,191
Book / Working Paper
5,814
Journal
19
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All
Article in journal
14,102
Aufsatz in Zeitschrift
14,102
Graue Literatur
1,634
Non-commercial literature
1,634
Working Paper
1,481
Arbeitspapier
1,354
Aufsatz im Buch
1,069
Book section
1,069
Hochschulschrift
517
Thesis
382
Collection of articles of several authors
227
Sammelwerk
227
Conference paper
159
Konferenzbeitrag
159
Case study
155
Fallstudie
155
Aufsatzsammlung
101
Konferenzschrift
91
Conference proceedings
60
Bibliografie enthalten
57
Bibliography included
57
Collection of articles written by one author
56
Sammlung
56
Amtsdruckschrift
53
Government document
53
Reprint
18
Lehrbuch
17
Textbook
15
Systematic review
14
Übersichtsarbeit
14
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13
Guidebook
13
Ratgeber
13
Article
12
Handbook
12
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12
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10
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9
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8
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8
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English
19,570
German
1,393
French
33
Italian
10
Russian
10
Spanish
10
Swedish
6
Finnish
4
Polish
4
Danish
3
Dutch
3
Hungarian
2
Czech
1
Portuguese
1
Undetermined
1
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All
Siciliani, Luigi
76
Propper, Carol
54
Straume, Odd Rune
52
Bruhn, Manfred
49
Hanushek, Eric Alan
45
Rivkin, Steven G.
43
Han, Heesup
42
Prybutok, Victor R.
40
Mattila, Anna S.
39
Brekke, Kurt R.
37
Gravelle, Hugh
35
Prentice, Catherine
32
Pathak, Parag A.
29
Hanushek, Eric A.
28
McColl-Kennedy, Janet R.
28
Shahin, Arash
28
Staiger, Douglas
28
Rockoff, Jonah E.
27
Usman, Osly
27
Figlio, David N.
26
Edvardsson, Bo
24
Kane, Thomas J.
24
Van Reenen, John
24
Knechel, W. Robert
22
Gaynor, Martin
21
Grabowski, David C.
21
Gruber, Jonathan
21
Li, Chan
21
Sharma, Piyush
21
Sparks, Beverley
21
Das, Jishnu
20
Kain, John F.
20
Balaji, M. S.
19
Koning, Pierre
19
Michas, Paul N.
19
Wirtz, Jochen
19
Wong, IpKin Anthony
19
Zhang, Min
19
Benkenstein, Martin
18
Chi, Wuchun
18
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All
National Bureau of Economic Research
177
OECD
37
IGI Global
21
Springer Fachmedien Wiesbaden
19
World Bank
18
Hochschulrektorenkonferenz
17
World Bank Group
12
Verlag Dr. Kovač
9
Nomos Verlagsgesellschaft
8
Europäische Kommission
6
OECD / International Transport Forum
5
Taylor and Francis.
5
Edward Elgar Publishing
4
European Centre for the Development of Vocational Training
4
Weltbank
4
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
4
Books on Demand GmbH <Norderstedt>
3
European Conference of Ministers of Transport
3
European Foundation for the Improvement of Living and Working Conditions
3
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
3
Shaker Verlag
3
USA / General Accounting Office
3
United States / Congress / House / Committee on the Budget / Task Force on Education and Employment
3
Universität Potsdam
3
Universität Ulm
3
Bad Orber Gespräche <10., 2005, Berlin>
2
Bund-Länder-Kommission für Bildungsplanung und Forschungsförderung
2
Centralʹnyj bank Rossijskoj Federacii
2
Christel DeHaan Tourism and Travel Research Institute <Nottingham>
2
Christian-Albrechts-Universität zu Kiel
2
Department of Health, Education, and Welfare
2
Deutschland / Bundeswehr / Universität Hamburg
2
Erasmus Research Institute of Management
2
European Health Care Conference <2, 2011, Hamburg>
2
European Organization for Quality Control
2
Europäische Kommission / Generaldirektion Bildung und Kultur
2
Europäische Kommission / Statistisches Amt
2
Friedrich-Schiller-Universität Jena
2
Goethe-Universität Frankfurt am Main
2
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Published in...
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International journal of hospitality management
435
Journal of retailing and consumer services
333
The service industries journal
294
Journal of business research : JBR
252
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
221
The journal of services marketing
209
Working paper / National Bureau of Economic Research, Inc.
179
NBER working paper series
176
Auditing : a journal of practice & theory
174
International journal of contemporary hospitality management
161
NBER Working Paper
160
Services marketing quarterly
142
Journal of hospitality marketing & management
140
Journal of air transport management
136
The TQM journal : the international review of organizational improvement
126
Journal of travel and tourism marketing
122
Tourism management : research, policies, practice
120
International journal of quality and service sciences
118
International journal of productivity and quality management : IJPQM
114
International journal of quality & reliability management
114
Service business
109
Health care management review : HCM review
106
Cogent business & management
103
Journal of service research : JSR
103
International journal of services and operations management
102
Journal of service management
96
The accounting review : a publication of the American Accounting Association
95
Discussion paper series / IZA
94
Total quality management & business excellence
93
Quality management journal : QMJ
92
Economics of education review
83
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
79
International journal of services, economics and management
77
Managing service quality : MSQ ; an international journal
76
Journal of health economics
75
Managerial auditing journal
67
International journal of auditing : IJA
66
Asia Pacific journal of marketing and logistics
62
Management science : journal of the Institute for Operations Research and the Management Sciences
62
International journal of services and operations management : IJSOM
60
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Source
All
ECONIS (ZBW)
20,848
EconStor
153
OLC EcoSci
16
RePEc
3
USB Cologne (EcoSocSci)
3
ArchiDok
1
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1
The physician CEO advantage and
hospital
performance during the COVID-19 pandemic : capacity utilization and patient satisfaction
Belasen, Alan T.
;
Belasen, Ariel
;
Feng, Zhilan
- In:
Journal of health organization and management
37
(
2023
)
3
,
pp. 313-326
Persistent link: https://www.econbiz.de/10014303244
Saved in:
2
Patient satisfaction analysis using a multi-criteria analysis method : the case of the NHS in Greece
Drosos, Dimitris
;
Tsotsolas, Nikos
;
Skordoulis, Michalis
; …
- In:
International journal of productivity and quality …
25
(
2018
)
4
,
pp. 491-505
Persistent link: https://www.econbiz.de/10011988637
Saved in:
3
Factors affecting patient satisfaction : an exploratory study for quality management in the health-care sector
Kamra, Vishal
;
Sing, Harjot
;
De, Kalyan Kumar
- In:
Total quality management & business excellence : an …
27
(
2016
)
9/10
,
pp. 1013-1027
Persistent link: https://www.econbiz.de/10011687813
Saved in:
4
Healthcare quality,
patients
' satisfaction, and
hospital
incentives in France
Lescher, Myriam
;
Sirven, Nicolas
- In:
Revue d'économie politique
129
(
2019
)
4
,
pp. 525-551
Persistent link: https://www.econbiz.de/10012383692
Saved in:
5
Do hospitals that do the right thing have more satisfied
patients
?
Tajeu, Gabriel S.
;
Kazley, Abby Swanson
;
Menachemi, Nir
- In:
Health care management review : HCM review
40
(
2015
)
4
,
pp. 348-355
Persistent link: https://www.econbiz.de/10011374632
Saved in:
6
Assessment of patient satisfaction in tertiary care public hospitals
Mukherjee, Debarshi
;
Saha, Mahasweta
;
Chatterjee, Rajesh
; …
- In:
International journal of business innovation and …
30
(
2023
)
2
,
pp. 148-164
Persistent link: https://www.econbiz.de/10014293932
Saved in:
7
Effect of effective patient communication and customer orientation on service quality leading to patient satisfaction : a study of multi-specialty hospitals of North India
Dogra, Ajay Kumar
;
Sharma, Sanjeev Kumar
- In:
International journal of management practice : IJMP
14
(
2021
)
3
,
pp. 368-385
Persistent link: https://www.econbiz.de/10012515119
Saved in:
8
An integrated methodology for evaluating patient service quality
Materla, Tejaswi
;
Cudney, Elizabeth A.
- In:
Total quality management & business excellence
31
(
2020
)
15
,
pp. 1738-1759
Persistent link: https://www.econbiz.de/10012385057
Saved in:
9
Patient satisfaction mediates the influence of trust, service quality and
hospital
sharia compliance on patient loyalty in Sharia hospitals in Riau province from an Islamic perspec...
Wahyuningsih, Eny
;
Mariyanti, Tatik
;
Hatta, Zulhelmy M.
-
2023
Persistent link: https://www.econbiz.de/10014480096
Saved in:
10
Determinants of patient satifaction with
hospital
service quality in the context of Iranian health care market
Noorossana, Rassoul
;
Delshad, Adel Talaei
;
Nayebpour, …
- In:
International journal of operations and quantitative …
27
(
2021
)
3
,
pp. 287-302
Persistent link: https://www.econbiz.de/10013362104
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