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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Consumer behaviour
83,887
Konsumentenverhalten
81,439
Prognoseverfahren
41,486
Forecasting model
40,491
Theorie
23,842
Theory
23,412
Thailand
13,472
Relationship marketing
9,480
Beziehungsmarketing
9,449
USA
9,060
United States
8,640
Schätzung
8,206
Estimation
7,969
Brand management
7,846
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7,801
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6,834
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6,789
Prognose
6,459
Deutschland
6,348
Forecast
6,161
Zeitreihenanalyse
6,032
Data Mining
5,917
Online-Handel
5,911
Online retailing
5,900
Time series analysis
5,877
Customer satisfaction
5,850
Data mining
5,847
Germany
5,702
Kundenzufriedenheit
5,685
Social Web
5,469
Social web
5,467
Kapitaleinkommen
4,990
Capital income
4,973
Online-Marketing
4,799
Internet marketing
4,786
Service quality
4,590
Einzelhandel
4,537
Retail trade
4,494
Textilindustrie
4,465
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Undetermined
2,425
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767
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Sammelwerk
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Bibliography included
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Fallstudie
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Collection of articles written by one author
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Sammlung
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4,458
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79
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2
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Han, Heesup
31
Mattila, Anna S.
24
Usman, Osly
20
Prentice, Catherine
17
McColl-Kennedy, Janet R.
15
Line, Nathaniel D.
14
Balaji, M. S.
13
Bilgihan, Anil
12
Gong, Taeshik
12
Klaus, Philipp
12
Prybutok, Victor R.
12
Gustafsson, Anders
11
Hanks, Lydia
11
Jang, Soocheong
11
Propper, Carol
11
Gursoy, Dogan
10
Miao, Li
10
Quach, Sara
10
Sharma, Piyush
10
Sreejesh, S.
10
Hollebeek, Linda D.
9
Hyun, Sunghyup Sean
9
Kim, Woo Gon
9
Voorhees, Clay M.
9
Wong, IpKin Anthony
9
Xu, Xun
9
Ahn, Jiseon
8
Ali, Faizan
8
Amin, Muslim
8
Harun, Ahasan
8
Lu, Lu
8
Qu, Hailin
8
Sparks, Beverley
8
Wu, Luorong
8
Beck, Adrian
7
Bujisic, Milos
7
Carlson, Jamie
7
Gaynor, Martin
7
Grewal, Dhruv
7
Kim, Jinkyung Jenny
7
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National Bureau of Economic Research
4
IGI Global
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Österreich / Bundesministerium für Verkehr, Innovation und Technologie
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Christian-Albrechts-Universität zu Kiel
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Fraunhofer-Center für Maritime Logistik und Dienstleistungen
1
Friedrich-Schiller-Universität Jena
1
Institutet för Ekonomisk Forskning <Lund>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
Technische Universität Hamburg-Harburg / Institut für Maritime Logistik
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
Verlag Dr. Kovač
1
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Journal of retailing and consumer services
237
International journal of hospitality management
212
Journal of business research : JBR
120
The journal of services marketing
106
Journal of hospitality marketing & management
78
International journal of contemporary hospitality management
76
Journal of travel and tourism marketing
66
Services marketing quarterly
66
The service industries journal
63
Cogent business & management
48
Journal of service research : JSR
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
43
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
40
Service business
37
Tourism management : research, policies, practice
34
Journal of service management
33
Asia Pacific journal of marketing and logistics
32
International journal of quality and service sciences
30
Journal of air transport management
29
The international journal of bank marketing : IJBM
29
International journal of services and operations management
27
International journal of services, economics and management
27
Journal of service research
27
Psychology & marketing
27
International journal of electronic marketing and retailing : IJEMR
26
The TQM journal : the international review of organizational improvement
25
Total quality management & business excellence
25
Journal of hospitality and tourism insights
24
International journal of quality & reliability management
23
Journal of retailing
23
Journal of strategic marketing
23
European journal of marketing : EJM
22
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Journal of the Academy of Marketing Science
21
Managing service quality : MSQ ; an international journal
21
International journal of services and operations management : IJSOM
20
Journal of internet commerce
20
International journal of business information systems : IJBIS
19
Journal of Asian finance, economics and business : JAFEB
19
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ECONIS (ZBW)
4,536
EconStor
3
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1
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1
Smart mirror
fashion
technology for the retail chain transformation
Ogunjimi, Ayotunde
;
Rahman, Mizan
;
Islam, Nazrul
; …
- In:
Technological forecasting & social change : an …
173
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10013202693
Saved in:
2
Augmented Reality (AR) in retailing : customers' experience in luxury
fashion
Mekonnen, Aster
- In:
Digital Transformation for Fashion and Luxury Brands : …
,
(pp. 91-106)
.
2024
Persistent link: https://www.econbiz.de/10014529066
Saved in:
3
Identifying restaurant satisfiers and dissatisfiers : suggestions from online reviews
Bilgihan, Anil
;
Seo, Soobin
;
Choi, Jihee
- In:
Journal of hospitality marketing & management
27
(
2018
)
5
,
pp. 601-625
Persistent link: https://www.econbiz.de/10011919944
Saved in:
4
Integrating customer clustering and QFD to improve and develop services : a case study
Lalvand, Neda
;
Owlia, Mohammad Saleh
- In:
International journal of business innovation and …
35
(
2024
)
2
,
pp. 219-237
Persistent link: https://www.econbiz.de/10015076199
Saved in:
5
The influence of guanxi on physical distribution service quality availability in e-commerce sourcing
fashion
garments from China
Towers, Neil
;
Xu, Kiki
- In:
Journal of retailing and consumer services
28
(
2016
),
pp. 126-136
Persistent link: https://www.econbiz.de/10011434125
Saved in:
6
21st century luxury
fashion
retailers' marketing strategies for customer satisfaction : UK perspective
Ryding, Daniella
;
Vignali, Gianpaolo
;
Caratù, Myriam
; …
- In:
International journal of business and globalisation : IJBG
16
(
2016
)
1
,
pp. 79-103
Persistent link: https://www.econbiz.de/10011616638
Saved in:
7
Airport service quality drivers of passenger satisfaction
Bogicevic, Vanja
;
Yang, Wan
;
Bilgihan, Anil
;
Bujisic, Milos
- In:
Tourism review : the official journal of the AIEST
68
(
2013
)
4
,
pp. 3-18
Persistent link: https://www.econbiz.de/10010226571
Saved in:
8
The case of Amazon.com : towards a conceptual framework of online customer service experience (OCSE) using the emerging consensus technique (ECT)
Klaus, Philipp
- In:
The journal of services marketing
27
(
2013
)
6
,
pp. 443-457
Persistent link: https://www.econbiz.de/10010198163
Saved in:
9
The antecedents of customer satisfaction and dissatisfaction toward various types of hotels : a text mining approach
Xu, Xun
;
Li, Yibai
- In:
International journal of hospitality management
55
(
2016
),
pp. 57-69
Persistent link: https://www.econbiz.de/10011497929
Saved in:
10
Seeking intelligence from patient experience using text mining : analysis of emergency department data
Varanasi, Padmini
;
Tanniru, Mohan
- In:
Information systems management
32
(
2015
)
3
,
pp. 220-228
Persistent link: https://www.econbiz.de/10011412961
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