Similar Search Results

Sleepless nights in hotels? : understanding factors that influence hotel sleep quality

Mao, Zhenxing; Yang, Yang; Wang, Mingshu - In: International journal of hospitality management 74 (2018), pp. 189-201

Persistent link: https://www.econbiz.de/10011924661

Insights into customer online reviews of service quality in hotels : evidence from Vietnam

Ha Thu Nguyen; Anh Thi Tu Le; Nguyen Hoang; Phong Thai Le - In: International journal of productivity and quality … 36 (2022) 2, pp. 265-292

Persistent link: https://www.econbiz.de/10013369910

Customer engagement in the hotel industry : perceptions of hotel staff and guests

Järvi, Henna - In: International journal of business innovation and research 18 (2019) 1, pp. 109-127

Persistent link: https://www.econbiz.de/10011982392

Essential customer service factors and the segmentation of older visitors within wellness tourism based on hot springs hotels

Chen, Kaung-hwa; Liu, Hsiou-hsiang; Chang, Feng-hsiang - In: International journal of hospitality management 35 (2013), pp. 122-132

Persistent link: https://www.econbiz.de/10010225832

Investigating the wellness tourism factors in hot spring hotel customer service

Chen, Kaung-hwa; Chang, Feng-hsiang; Wu, Chihkang - In: International journal of contemporary hospitality management 25 (2013) 7, pp. 1092-1114

Persistent link: https://www.econbiz.de/10010194874

Customer Service in Varna Hotels : Foreign Tourists’ Perceptions

Ivanova, Maya G. - 2017

The paper examines the quality of customer service in Varna hotels. Quantitative methods are used – a survey conducted among 135 participants from 22 countries, staying at hotels in Varna. The findings reveal foreign tourists' perceptions of the services in Varna hotels. Customer evaluation of...

Persistent link: https://www.econbiz.de/10012942808