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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Health care
15,686
Gesundheitsversorgung
15,403
Krankenhaus
13,128
Hospital
11,880
Gesundheitswesen
8,401
Health care system
7,968
Gesundheitsvorsorge
4,557
Preventive care
4,297
Ärzte
4,001
Physicians
3,999
Deutschland
3,841
USA
3,679
United States
3,501
Germany
3,342
Gesundheitspolitik
2,952
Health policy
2,787
Warteschlangentheorie
2,768
Theorie
2,683
Theory
2,634
Service quality
2,618
Health
2,513
Gesundheit
2,478
Gesundheitskosten
2,350
Health care costs
2,321
Queueing theory
2,257
Patienten
1,912
Patients
1,903
health care
1,609
Krankenversicherung
1,335
Health insurance
1,306
Arzneimittel
1,304
Gesundheitsökonomik
1,295
Pharmaceuticals
1,293
Health economics
1,288
Großbritannien
1,134
Gesetzliche Krankenversicherung
1,117
United Kingdom
1,063
Public health insurance
1,049
Konsumentenverhalten
1,038
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All
Undetermined
1,037
Free
706
Type of publication
All
Article
1,732
Book / Working Paper
902
Journal
1
Type of publication (narrower categories)
All
Article in journal
1,653
Aufsatz in Zeitschrift
1,653
Graue Literatur
337
Non-commercial literature
337
Working Paper
307
Arbeitspapier
293
Aufsatz im Buch
79
Book section
79
Hochschulschrift
66
Thesis
47
Collection of articles of several authors
33
Sammelwerk
33
Aufsatzsammlung
27
Conference paper
18
Konferenzbeitrag
18
Collection of articles written by one author
11
Konferenzschrift
11
Sammlung
11
Case study
10
Fallstudie
10
Conference proceedings
6
Amtsdruckschrift
5
Government document
5
Forschungsbericht
3
Accompanied by computer file
2
Advisory report
2
Article
2
Elektronischer Datenträger als Beilage
2
Gutachten
2
Handbook
2
Handbuch
2
Bibliografie
1
Bibliografie enthalten
1
Bibliography included
1
Glossar enthalten
1
Glossary included
1
Interview
1
Lehrbuch
1
Research Report
1
Statistics
1
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Language
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English
2,486
German
150
French
1
Spanish
1
Swedish
1
Author
All
Siciliani, Luigi
50
Propper, Carol
42
Straume, Odd Rune
34
Gravelle, Hugh
27
Brekke, Kurt R.
24
Horwitz, Jill R.
16
Van Reenen, John
15
Gaynor, Martin
14
Kessler, Daniel P.
14
McFadden, Kathleen L.
13
Wübker, Ansgar
13
Gowrisankaran, Gautam
12
Gutacker, Nils
12
Moscelli, Giuseppe
12
Seiler, Stephan
12
Town, Robert J.
12
Doyle, Joseph J.
11
Grabowski, David C.
11
Gruber, Jonathan
11
Nichols, Austin
11
Huckman, Robert S.
10
Lu, Susan Feng
10
McColl-Kennedy, Janet R.
10
Milcent, Carine
10
Staiger, Douglas
10
Brekke, Kurt Richard
9
Eggleston, Karen
9
Gowen, Charles, III.
9
Rahman, Momotazur
9
Rebitzer, James B.
9
Saghafian, Soroush
9
Santos, Rita
9
Shen, Yu-Chu
9
Augurzky, Boris
8
Chandrasekaran, Aravind
8
Gobillon, Laurent
8
Levaggi, Rosella
8
McClellan, Mark B.
8
Mennicken, Roman
8
Norton, Edward C.
8
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Institution
All
National Bureau of Economic Research
42
OECD
13
IGI Global
8
World Bank Group
4
Taylor and Francis.
3
Bad Orber Gespräche <10., 2005, Berlin>
2
Department of Health, Education, and Welfare
2
European Health Care Conference <2, 2011, Hamburg>
2
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
2
Sachverständigenrat zur Begutachtung der Entwicklung im Gesundheitswesen
2
Universität Potsdam
2
Verlag Dr. Kovač
2
World Bank
2
AOK-Bundesverband
1
American Society for Quality
1
Arbeitsgemeinschaft Katholischer Krankenhäuser Rheinland-Pfalz und Saarland
1
Aspen Systems Corporation
1
Bertelsmann Stiftung
1
Boston Consulting Group
1
CRC Press.
1
Centre for Economic Policy Research
1
Columbia University / Department of Economics
1
Deutsch-Schweizerische Gesellschaft für Gesundheitspolitik
1
Deutschland / Bundeswehr / Universität München / Fakultät für Wirtschafts- und Organisationswissenschaften
1
Edward Elgar Publishing
1
Ernst & Young AG
1
European Union
1
Europäische Kommission / Generaldirektion Binnenmarkt, Industrie, Unternehmertum und KMU / Unit Skills, Services, Professions
1
Fachhochschule Bonn-Rhein-Sieg
1
Fachtagung Wachstumsmarkt Gesundheit <1998, Neuenahr-Ahrweiler>
1
Federal Reserve Bank of San Francisco
1
Forschungs- und Entwicklungsinstitut für das Sozial- und Gesundheitswesen Sachsen-Anhalt <Magdeburg>
1
Freie Universität Berlin
1
Friedrich-Ebert-Stiftung / Arbeitsgruppe "Stationäre Versorgung"
1
HELIOS Kliniken GmbH
1
HELIOS Klinikum Emil von Behring Berlin-Zehlendorf
1
Health Quality & Safety Commission New Zealand
1
Health Resources Administration, Department of Health, Education, and Welfare
1
International Conference "Economies of the Balkan and Eastern European Countries" <14., 2022, Florenz>
1
International Healthcare Industry Research
1
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Published in...
All
Health care management review : HCM review
86
International journal of hospitality management
56
Journal of health economics
51
Journal of health organization and management
50
Working paper / National Bureau of Economic Research, Inc.
46
NBER working paper series
41
Health marketing quarterly
38
Quality management journal : QMJ
38
NBER Working Paper
36
Management science : journal of the Institute for Operations Research and the Management Sciences
30
The TQM journal : the international review of organizational improvement
30
Health economics
29
The service industries journal
25
International journal of contemporary hospitality management
21
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
21
International journal of pharmaceutical and healthcare marketing : IJPHM
19
International journal of productivity and quality management : IJPQM
19
International journal of quality and service sciences
19
Total quality management & business excellence
19
Discussion paper / Centre for Economic Policy Research
18
Journal of hospitality marketing & management
18
Ruhr economic papers
18
The European journal of health economics : HEPAC ; health economics in prevention and care
18
Health care management science
17
Manufacturing & service operations management : M & SOM
17
Journal of business research : JBR
16
CHE research paper
15
International journal of health care finance and economics
15
Production and operations management : the flagship research journal of the Production and Operations Management Society
15
Technological forecasting & social change : an international journal
15
The European journal of health economics
14
Discussion paper series / IZA
13
European journal of operational research : EJOR
13
Socio-economic planning sciences : the international journal of public sector decision-making
13
International journal of production economics
12
International journal of quality & reliability management
12
Journal of service management
12
Services marketing quarterly
12
Health economics review
11
Production and operations management : an international journal of the Production and Operations Management Society
11
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Source
All
ECONIS (ZBW)
2,617
EconStor
17
OLC EcoSci
1
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1
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date (oldest first)
1
Patient satisfaction perceived in the emergency department : a quantitative study in a state
hospital
in Romania
Türkeș, Mirela Cătălina
;
Olariu, Alexandru
; …
- In:
Academic journal of economic studies
3
(
2017
)
3
,
pp. 112-117
Persistent link: https://www.econbiz.de/10011737945
Saved in:
2
Gatekeeping under congestion : an empirical study of referral errors in the emergency department
Freeman, Michael
;
Robinson, Susan
;
Scholtes, Stefan
-
2017
-
Revised version of 2015/77/TOM
Persistent link: https://www.econbiz.de/10011947591
Saved in:
3
Gatekeeping under congestion : an empirical study of referral errors in the emergency department
Freeman, Michael
;
Robinson, Susan
;
Scholtes, Stefan
-
2020
-
Revised version of 2017/59/TOM
Persistent link: https://www.econbiz.de/10012164267
Saved in:
4
Waiting patiently : an empirical study of queue abandonment in an emergency department
Batt, Robert J.
;
Terwiesch, Christian
- In:
Management science : journal of the Institute for …
61
(
2015
)
1
,
pp. 39-59
Persistent link: https://www.econbiz.de/10010496085
Saved in:
5
Relationships between patient flow problems, health care services, and patient satisfaction : an empirical investigation of the emergency department
Al Owad, Ali
;
Islam, Mazharul
;
Samaranayake, Premaratne
; …
- In:
Business process management journal
28
(
2022
)
3
,
pp. 684-712
Persistent link: https://www.econbiz.de/10013380718
Saved in:
6
Choice of acute care facility by patients : implications for managing urgent care centers
Cakici, Ozden Engin
;
Dewan, Rajiv M.
;
Freimer, Marshall
-
2015
Emergency Department of a
hospital
(ED). This choice is made by a patient who is generally not herself a trained medical …
Persistent link: https://www.econbiz.de/10011807904
Saved in:
7
Validating service quality (SERVQUAL) in
healthcare
: measuring patient satisfaction using their perceptions in Jordan
Ibrahim, Mohammed Shaker
- In:
Journal of information & knowledge management : JIKM
19
(
2020
)
1
,
pp. 2040021-1-2040021-13
Persistent link: https://www.econbiz.de/10012292689
Saved in:
8
Incorporating priorities for waiting customers in the hypercube queuing model with application to an emergency medical service system in Brazil
Souza, Regiane Máximo de
;
Morabito, Reinaldo
; …
- In:
European journal of operational research : EJOR
242
(
2015
)
1
,
pp. 274-285
Persistent link: https://www.econbiz.de/10010488005
Saved in:
9
Seeking intelligence from patient experience using text mining : analysis of emergency department data
Varanasi, Padmini
;
Tanniru, Mohan
- In:
Information systems management
32
(
2015
)
3
,
pp. 220-228
Persistent link: https://www.econbiz.de/10011412961
Saved in:
10
Impact of universal
healthcare
on patient choice and quality of care
Diwas KC
;
Kim, Tongil TI
- In:
Production and operations management : the flagship …
31
(
2022
)
5
,
pp. 2167-2184
Persistent link: https://www.econbiz.de/10013277031
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