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Performance measurement approach to show the value for the customer in an industrial service network
Ukko, Juhani; Pekkola, Sanna; Saunila, Minna; Rantala, Tero - In: International journal of business performance management 16 (2015) 2/3, pp. 214-229
Persistent link: https://www.econbiz.de/10011317292
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Exploring added value through the service process : a comparative multiple case study
Pekkola, Sanna; Ukko, Juhani - In: Benchmarking : an international journal ; BIJ 23 (2016) 5, pp. 1249-1263
Persistent link: https://www.econbiz.de/10011571812
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A framework for a customer approach to performance measurement in a service context
Ukko, Juhani; Pekkola, Sanna - In: International journal of services and operations management 22 (2015) 2, pp. 210-220
Persistent link: https://www.econbiz.de/10011522569
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Gaining insights into the measurement of value in industrial service network
Saunila, Minna; Rantala, Tero; Ukko, Juhani; Pekkola, Sanna - In: International journal of quality & reliability management 34 (2017) 4, pp. 478-493
Persistent link: https://www.econbiz.de/10011704838
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Distinctive featres of service performance measurement
Jääskeläinen, Aki; Laihonen, Harri; Lönnqvist, Antti - In: International journal of operations & production … 34 (2014) 12, pp. 1466-1486
Persistent link: https://www.econbiz.de/10010437788