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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Consumer behaviour
6
Konsumentenverhalten
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Selbstbedienung
4
Self-service
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Customer satisfaction
3
Hotel, Restaurant, and Institutional Management
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Kundenzufriedenheit
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Service quality
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Brand trust
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Brands
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Customer behavior
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Hospitality management
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Hotel industry
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Hotellerie
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Hotels
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Misleading hotel website photos
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Restaurant industry
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Self-service technology
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Service operations
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Waiting lines
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Website
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Automation
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Automatisierung
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Beschwerdemanagement
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Cranage, David A.
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Kokkinou, Alinda
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Lee, Boyoun
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International journal of contemporary hospitality management
1
Journal of hospitality marketing & management
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ECONIS (ZBW)
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Why wait? : impact of waiting lines on self-service technology use
Kokkinou, Alinda
;
Cranage, David A.
- In:
International journal of contemporary hospitality management
27
(
2015
)
6
,
pp. 1181-1197
Persistent link: https://www.econbiz.de/10011403035
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2
Causal attributions and overall blame of self-service technology (SST) failure : different from service failures by employee and policy
Lee, Boyoun
;
Cranage, David A.
- In:
Journal of hospitality marketing & management
27
(
2018
)
1
,
pp. 61-84
Persistent link: https://www.econbiz.de/10011848322
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