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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Consumer behaviour
83,579
Konsumentenverhalten
81,129
Privater Haushalt
19,876
Household
19,737
Persönlichkeitspsychologie
12,913
Personality psychology
12,634
Theorie
11,845
Theory
11,627
Relationship marketing
9,157
Beziehungsmarketing
9,127
Brand management
7,681
Markenführung
7,641
USA
7,158
Brand image
6,827
United States
6,806
Markenimage
6,792
Deutschland
6,091
Customer satisfaction
5,790
Online-Handel
5,674
Online retailing
5,663
Kundenzufriedenheit
5,633
Germany
5,460
Social Web
4,975
Social web
4,973
Privater Konsum
4,964
Private consumption
4,948
Online-Marketing
4,576
Internet marketing
4,565
Service quality
4,542
Brand
4,356
Markenartikel
4,346
Private Verschuldung
4,302
Experiment
4,246
Private debt
4,235
Einzelhandel
4,198
Retail trade
4,154
Emotion
3,803
Werbewirkung
3,670
Electronic Commerce
3,663
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Undetermined
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743
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Graue Literatur
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Sammelwerk
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Bibliografie enthalten
9
Bibliography included
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6
Sammlung
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4,418
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78
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Han, Heesup
30
Mattila, Anna S.
24
Usman, Osly
20
Prentice, Catherine
18
McColl-Kennedy, Janet R.
16
Line, Nathaniel D.
14
Balaji, M. S.
13
Bilgihan, Anil
13
Prybutok, Victor R.
13
Gong, Taeshik
12
Klaus, Philipp
12
Gustafsson, Anders
11
Hanks, Lydia
11
Jang, Soocheong
11
Propper, Carol
11
Sreejesh, S.
11
Gursoy, Dogan
10
Miao, Li
10
Quach, Sara
10
Sharma, Piyush
10
Hollebeek, Linda D.
9
Hyun, Sunghyup Sean
9
Voorhees, Clay M.
9
Wong, IpKin Anthony
9
Xu, Xun
9
Ahn, Jiseon
8
Ali, Faizan
8
Amin, Muslim
8
Bujisic, Milos
8
Harun, Ahasan
8
Kim, Woo Gon
8
Lu, Lu
8
Qu, Hailin
8
Sparks, Beverley
8
Wirtz, Jochen
8
Wu, Luorong
8
Beck, Adrian
7
Carlson, Jamie
7
Gaynor, Martin
7
Grewal, Dhruv
7
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National Bureau of Economic Research
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Österreich / Bundesministerium für Verkehr, Innovation und Technologie
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Christian-Albrechts-Universität zu Kiel
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Cornell University / Food and Nutrition Policy Program
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Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Friedrich-Schiller-Universität Jena
1
IGI Global
1
Institutet för Ekonomisk Forskning <Lund>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Melbourne
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
Verlag Dr. Kovač
1
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Journal of retailing and consumer services
231
International journal of hospitality management
213
Journal of business research : JBR
122
The journal of services marketing
109
International journal of contemporary hospitality management
78
Journal of hospitality marketing & management
78
The service industries journal
66
Services marketing quarterly
65
Journal of travel and tourism marketing
64
Journal of service research : JSR
49
Cogent business & management
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
42
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
42
Service business
37
Journal of service management
35
Tourism management : research, policies, practice
33
Asia Pacific journal of marketing and logistics
32
International journal of quality and service sciences
31
The TQM journal : the international review of organizational improvement
30
The international journal of bank marketing : IJBM
29
Journal of air transport management
28
International journal of services and operations management
27
International journal of electronic marketing and retailing : IJEMR
26
International journal of services, economics and management
26
Journal of service research
26
Psychology & marketing
26
Total quality management & business excellence
25
Journal of hospitality and tourism insights
24
Journal of retailing
24
Journal of strategic marketing
23
European journal of marketing : EJM
22
International journal of quality & reliability management
22
International journal of services and operations management : IJSOM
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Journal of the Academy of Marketing Science
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
Journal of internet commerce
20
Managing service quality : MSQ ; an international journal
20
Quality management journal : QMJ
20
International journal of retail and distribution management
19
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ECONIS (ZBW)
4,495
EconStor
3
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1
Dispositional approach to customer satisfaction and behavior
Burns, Gary N.
;
Bowling, Nathan A.
- In:
Journal of business and psychology
25
(
2010
)
1
,
pp. 99-107
Persistent link: https://www.econbiz.de/10003955853
Saved in:
2
Airline passengers' continuance intention towards online check-in services : the role of personal innovativeness and subjective knowledge
Lin, Zhibin
;
Filieri, Raffaele
- In:
Transportation research / E : an international journal
81
(
2015
),
pp. 158-168
Persistent link: https://www.econbiz.de/10011373972
Saved in:
3
How the personality of retail bank customers interferes with the relationship between service quality and loyalty
Al-Hawari, Mohd Ahmad
- In:
The international journal of bank marketing : IJBM
33
(
2015
)
1
,
pp. 41-57
Persistent link: https://www.econbiz.de/10010530075
Saved in:
4
How to design personalization in a context of customer retention : who personalizes what and to what extent?
Kwon, Kwiseok
;
Kim, Cookhwan
- In:
Electronic commerce research and applications
11
(
2012
)
1/6
,
pp. 101-116
Persistent link: https://www.econbiz.de/10009730271
Saved in:
5
The effect of frontline employees' personal self-disclosure on consumers' encounter experience
Andersson, Pernille K.
;
Gustafsson, Anders
;
Kristensson, Per
- In:
Journal of retailing and consumer services
30
(
2016
),
pp. 40-49
Persistent link: https://www.econbiz.de/10011473141
Saved in:
6
The impact of services brand personality on consumer-brand relationship quality
Ghantous, Nabil
- In:
Services marketing quarterly
37
(
2016
)
3
,
pp. 185-199
Persistent link: https://www.econbiz.de/10011537855
Saved in:
7
An exploratory study of the role of emotional intelligence and self-efficacy on service quality and adherence in a weight loss setting
Snell, Lan
;
White, Lesley
- In:
Services marketing quarterly
32
(
2011
)
3
,
pp. 228-246
Persistent link: https://www.econbiz.de/10009273283
Saved in:
8
Consumer responses to process and outcome failures in service firms
Ural, Tulin
- In:
Problems and perspectives in management : PPM ; …
6
(
2008
)
3
,
pp. 48-56
Persistent link: https://www.econbiz.de/10003801942
Saved in:
9
Self-regulation and "other consumers" at service encounters : a sociometer perspective
Miao, Li
- In:
International journal of hospitality management
39
(
2014
),
pp. 122-129
Persistent link: https://www.econbiz.de/10010389398
Saved in:
10
"My place is your place" : understanding how psychological ownership influences peer-to-peer service experiences
Pino, Giovanni
;
Nieto-García, Marta
;
Zhang, Carol Xiaoyue
- In:
Psychology & marketing
39
(
2022
)
2
,
pp. 390-401
Persistent link: https://www.econbiz.de/10012796112
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