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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Tourismus
21,068
Tourism
21,049
South Africa
18,191
Südafrika
17,236
Customer satisfaction
15,483
Kundenzufriedenheit
13,899
Job satisfaction
13,684
Arbeitszufriedenheit
12,973
Satisfaction
11,011
Zufriedenheit
10,085
Erwartungsbildung
9,301
Expectation formation
9,211
Consumer behaviour
8,092
Konsumentenverhalten
7,875
Tourismuswirtschaft
7,633
Tourism industry
7,619
Theorie
6,964
Service quality
6,928
Theory
6,875
Urlaubsverhalten
6,206
Holiday behaviour
6,185
Relationship marketing
6,006
Beziehungsmarketing
5,964
Deutschland
4,754
Lebensqualität
4,717
Quality of life
4,660
Germany
4,324
Schätzung
3,630
Estimation
3,497
Welt
3,450
USA
3,415
World
3,398
United States
3,277
Tourismusmarketing
3,017
Tourism marketing
3,005
Employee retention
2,848
Mitarbeiterbindung
2,848
Arbeitsverhalten
2,508
Work behaviour
2,499
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Online availability
All
Undetermined
3,106
Free
1,157
Type of publication
All
Article
5,826
Book / Working Paper
856
Type of publication (narrower categories)
All
Article in journal
5,645
Aufsatz in Zeitschrift
5,645
Aufsatz im Buch
169
Book section
169
Graue Literatur
90
Non-commercial literature
90
Hochschulschrift
82
Working Paper
60
Arbeitspapier
57
Thesis
57
Conference paper
54
Konferenzbeitrag
54
Case study
31
Fallstudie
31
Collection of articles of several authors
26
Sammelwerk
26
Konferenzschrift
15
Aufsatzsammlung
14
Bibliografie enthalten
6
Bibliography included
6
Conference proceedings
6
Collection of articles written by one author
5
Sammlung
5
Bibliografie
3
Guidebook
3
Ratgeber
3
Reprint
3
Article
2
Interview
2
Bibliography
1
Festschrift
1
Forschungsbericht
1
Handbook
1
Handbuch
1
Mehrbändiges Werk
1
Multi-volume publication
1
Statistics
1
Statistik
1
Systematic review
1
Übersichtsarbeit
1
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English
6,511
German
168
French
2
Spanish
2
Italian
1
Author
All
Han, Heesup
35
Prentice, Catherine
23
Mattila, Anna S.
22
Prybutok, Victor R.
21
Usman, Osly
19
Sharma, Piyush
18
Wong, IpKin Anthony
18
Balaji, M. S.
14
McColl-Kennedy, Janet R.
14
Shahin, Arash
14
Söderlund, Magnus
14
Bilgihan, Anil
12
Gustafsson, Anders
12
Grégoire, Yany
11
Van Vaerenbergh, Yves
11
Ali, Faizan
10
Amin, Muslim
10
De Jager, Johan W.
10
Edvardsson, Bo
10
Guchait, Priyanko
10
Hyun, Sunghyup Sean
10
Jang, Soocheong
10
Karatepe, Osman M.
10
Ladhari, Riadh
10
Quach, Sara
10
Ringle, Christian M.
10
Roy, Sanjit
10
Sparks, Beverley
10
Sreejesh, S.
10
Su, LuJun
10
Torres, Edwin N.
10
Ashill, Nicholas J.
9
Gong, Taeshik
9
Hammerschmidt, Maik
9
Hsu, Cathy H. C.
9
Hsu, Maxwell K.
9
Izogo, Ernest Emeka
9
Kim, Woo Gon
9
Klaus, Philipp
9
Lee, Jin-soo
9
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Institution
All
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Nomos Verlagsgesellschaft
3
National Bureau of Economic Research
2
Springer Fachmedien Wiesbaden
2
ANZMAC Conference <2019, Wellington>
1
Australian and New Zealand Marketing Academy
1
Books on Demand GmbH <Norderstedt>
1
Brandenburgische Technische Universität Cottbus-Senftenberg
1
Center for Service Excellence
1
Conference on "Service Quality in Hospitality and Tourism: Experiencing Persian Heritage" <2016, Isfahan>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Cornell University / Food and Nutrition Policy Program
1
Deidesheimer Gespräche zur Tourismuswissenschaft <2., 2015, Deidesheim>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
European Business School <Oestrich-Winkel>
1
European Society for Opinion and Marketing Research
1
IGI Global
1
International Conference on Services Management <North Cyprus)>
1
Leuphana Universität Lüneburg
1
Ludwig-Maximilians-Universität München
1
Marketing Research Congress <44, 1991, Luxembourg>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Organisation of Islamic Cooperation / Standing Committee for Economic and Commercial Cooperation
1
Peter Lang GmbH
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Verlag Dr. Kovač
1
Volkswirtschaftliches Institut für Mittelstand und Handwerk an der Universität Göttingen
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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Published in...
All
International journal of hospitality management
247
Journal of retailing and consumer services
219
Journal of business research : JBR
150
The journal of services marketing
134
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
126
The service industries journal
111
International journal of contemporary hospitality management
99
Journal of hospitality marketing & management
98
Journal of travel and tourism marketing
92
Services marketing quarterly
80
Tourism management : research, policies, practice
74
Journal of air transport management
72
The TQM journal : the international review of organizational improvement
64
Service business
63
International journal of quality and service sciences
60
Cogent business & management
57
International journal of services and operations management
55
Journal of service research : JSR
53
Total quality management & business excellence
52
International journal of productivity and quality management : IJPQM
50
International journal of quality & reliability management
50
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
50
International journal of services, economics and management
48
Asia Pacific journal of marketing and logistics
46
Journal of service management
46
Managing service quality : MSQ ; an international journal
43
Quality management journal : QMJ
39
International journal of services and operations management : IJSOM
38
The international journal of bank marketing : IJBM
38
Journal of Asian finance, economics and business : JAFEB
34
Journal of strategic marketing
31
International journal of electronic marketing and retailing : IJEMR
30
Tourism management perspectives : TMP
30
Journal of service research
29
Journal of the Academy of Marketing Science
29
Journal of hospitality and tourism insights
28
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
28
Journal of service theory and practice : JSTP
27
Marketing intelligence & planning
27
Psychology & marketing
26
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Source
All
ECONIS (ZBW)
6,673
EconStor
6
OLC EcoSci
3
Showing
1
-
10
of
6,682
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Authentic concepts : effects on tourist
satisfaction
Engeset, Marit Gundersen
;
Elvekrok, Ingunn
- In:
Journal of travel research : a quarterly publication of …
54
(
2015
)
4
,
pp. 456-466
Persistent link: https://www.econbiz.de/10011296033
Saved in:
2
The effect of expecting to evaluate on quality and
satisfaction
evaluations
Ofir, Chezy
;
Simonson, Itamar
-
1999
Persistent link: https://www.econbiz.de/10001453931
Saved in:
3
Determining adventure tourist loyalty : mediating role of tourist
satisfaction
and quality of life
Rohman, Fatchur
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
10
,
pp. 255-265
Persistent link: https://www.econbiz.de/10012671378
Saved in:
4
Customer value : encounter
satisfaction
: overall
satisfaction
: examining the relationship in
tourism
destinations
Zouni, Georgia
;
Tsogas, Markos Marios H.
;
Lykoudi, …
- In:
International journal of services, economics and management
10
(
2019
)
4
,
pp. 357-379
Persistent link: https://www.econbiz.de/10012178955
Saved in:
5
Effects of Motives on
Satisfaction
and Behavioral Intentions of Volunteers at a PGA Tour Event
Love, Adam
;
Hardin, Robin
;
Koo, Win
;
Morse, Alan L.
-
2014
The article discusses the relationship between volunteer motivation and volunteer
satisfaction
and behavioral intent at …
Persistent link: https://www.econbiz.de/10014144467
Saved in:
6
The effect of travel safety experience on passengers'
satisfaction
Deshwal, Pankaj
- In:
International journal of intelligent enterprise
9
(
2022
)
2
,
pp. 129-141
Persistent link: https://www.econbiz.de/10013256147
Saved in:
7
Modelling the relationship between attribute
satisfaction
, overall
satisfaction
, and behavioural intentions in Australian ski resorts
Hall, John
;
O'Mahony, Barry
;
Gayler, John
- In:
Journal of travel and tourism marketing
34
(
2017
)
4/6
,
pp. 764-778
Persistent link: https://www.econbiz.de/10011729246
Saved in:
8
Tourist loyalty and urban e-services : a comparison of behavioural impacts in Leipzig and Amsterdam
Romão, João
;
Leeuwen, Eveline S. van
;
Neuts, Bart
; …
-
2013
Persistent link: https://www.econbiz.de/10010245523
Saved in:
9
Service fairness, consumption emotions,
satisfaction
, and behavioral intentions : the experience of Chinese heritage tourists
Su, LuJun
;
Hsu, Maxwell K.
- In:
Journal of travel and tourism marketing
30
(
2013
)
7/8
,
pp. 786-805
Persistent link: https://www.econbiz.de/10010246263
Saved in:
10
Dimensions and outcomes of experience quality in
tourism
: the case of Port wine cellars
Fernandes, Teresa
;
Cruz, Mariana
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 371-379
Persistent link: https://www.econbiz.de/10011529013
Saved in:
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