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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Konsumentenverhalten
79,140
Consumer behaviour
78,707
Markenführung
17,028
Brand management
17,006
Markenimage
10,869
Brand image
10,654
Theorie
9,949
Theory
9,782
Beziehungsmarketing
9,584
Relationship marketing
9,571
Werbewirkung
7,887
Advertising effects
7,662
Markenartikel
6,394
Brand
6,349
Online-Marketing
6,012
Internet marketing
5,949
USA
5,649
Kundenzufriedenheit
5,624
Customer satisfaction
5,623
Social Web
5,621
Social web
5,615
Online-Handel
5,486
Online retailing
5,472
United States
5,445
Deutschland
5,389
Germany
5,013
Werbung
4,946
Advertising
4,806
Einzelhandel
4,389
Service quality
4,383
Retail trade
4,294
Marketingmanagement
3,705
Electronic Commerce
3,693
Marketing management
3,674
Verbraucherverhalten
3,565
E-commerce
3,551
Experiment
3,512
Emotion
3,409
Virales Marketing
2,906
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Undetermined
2,305
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721
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3,866
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520
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3,747
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3,747
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118
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118
Graue Literatur
68
Hochschulschrift
68
Non-commercial literature
68
Working Paper
53
Arbeitspapier
50
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50
Conference paper
30
Konferenzbeitrag
30
Collection of articles of several authors
14
Sammelwerk
14
Bibliografie enthalten
9
Bibliography included
9
Case study
7
Fallstudie
7
Aufsatzsammlung
6
Collection of articles written by one author
5
Sammlung
5
Konferenzschrift
4
Reprint
2
Amtsdruckschrift
1
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4,293
German
90
French
2
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Han, Heesup
31
Mattila, Anna S.
24
Usman, Osly
21
Prentice, Catherine
17
McColl-Kennedy, Janet R.
15
Line, Nathaniel D.
14
Balaji, M. S.
13
Klaus, Philipp
13
Gong, Taeshik
12
Prybutok, Victor R.
12
Bilgihan, Anil
11
Gursoy, Dogan
11
Gustafsson, Anders
11
Hanks, Lydia
11
Jang, Soocheong
11
Propper, Carol
11
Sharma, Piyush
11
Sreejesh, S.
11
Hyun, Sunghyup Sean
10
Miao, Li
10
Quach, Sara
10
Hollebeek, Linda D.
9
Park, Jungkun
9
Sparks, Beverley
9
Voorhees, Clay M.
9
Wong, IpKin Anthony
9
Xu, Xun
9
Ali, Faizan
8
Amin, Muslim
8
Harun, Ahasan
8
Lee, Seonjeong
8
Qu, Hailin
8
Wu, Luorong
8
Beck, Adrian
7
Bujisic, Milos
7
Carlson, Jamie
7
Gaynor, Martin
7
Grewal, Dhruv
7
Kim, Woo Gon
7
Lu, Lu
7
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National Bureau of Economic Research
3
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
2
Christian-Albrechts-Universität zu Kiel
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Friedrich-Schiller-Universität Jena
1
IGI Global
1
Institutet för Ekonomisk Forskning <Lund>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
Verlag Dr. Kovač
1
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Journal of retailing and consumer services
232
International journal of hospitality management
199
Journal of business research : JBR
123
The journal of services marketing
109
Journal of hospitality marketing & management
84
International journal of contemporary hospitality management
79
The service industries journal
69
Services marketing quarterly
68
Journal of travel and tourism marketing
66
Cogent business & management
48
Journal of service research : JSR
47
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
40
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
38
Service business
36
Asia Pacific journal of marketing and logistics
32
Journal of service management
32
Tourism management : research, policies, practice
31
The international journal of bank marketing : IJBM
30
Journal of air transport management
29
International journal of quality and service sciences
28
Journal of service research
28
International journal of services and operations management
27
Psychology & marketing
26
International journal of services, economics and management
25
The TQM journal : the international review of organizational improvement
25
Journal of retailing
23
Journal of strategic marketing
23
European journal of marketing : EJM
22
International journal of electronic marketing and retailing : IJEMR
22
Journal of the Academy of Marketing Science
22
Total quality management & business excellence
22
Journal of internet commerce
21
Managing service quality : MSQ ; an international journal
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
International journal of quality & reliability management
20
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
20
Journal of Asian finance, economics and business : JAFEB
19
Journal of hospitality and tourism insights
19
Marketing intelligence & planning
19
Quality management journal : QMJ
19
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ECONIS (ZBW)
4,383
EconStor
3
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1
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1
The moderating role of technology anxiety on brand service quality, brand image and their relation to brand loyalty
Syahida Abd Aziz
;
Muhammad Shahar Jusoh
;
Amlus, …
- In:
International journal of internet marketing and …
12
(
2018
)
3
,
pp. 270-289
Persistent link: https://www.econbiz.de/10011918364
Saved in:
2
How do observers react to companies' humorous responses to online public complaints?
Béal, Mathieu
;
Grégoire, Yany
- In:
Journal of service research
25
(
2022
)
2
,
pp. 242-259
Persistent link: https://www.econbiz.de/10013268018
Saved in:
3
Marketing mix influence on service brand equity and its dimensions
Mukherjee, Somnath
;
Shivani, Shradha
- In:
Vision : the journal of business perspective
20
(
2016
)
1
,
pp. 9-23
Persistent link: https://www.econbiz.de/10011581949
Saved in:
4
Why customers intend to use express delivery services
Setiyawati, Sri
;
Haryanto, Budhi
- In:
Inventi impact: supply chain & logistics
(
2017
)
2
,
pp. 69-94
Persistent link: https://www.econbiz.de/10011754169
Saved in:
5
Factors affecting brand switching in telecommunication industry in Kathmandu valley
Thagunna, Suresh Singh
- In:
Nepalese journal of economics : a publication of …
7
(
2023
)
3
,
pp. 159-173
Persistent link: https://www.econbiz.de/10014422582
Saved in:
6
The impact of innovation on customer satisfaction : a study of the cosmetic product
Sah, Raman
- In:
Nepalese journal of finance : a publication of Uniglobe …
6
(
2019
)
1
,
pp. 107-115
Persistent link: https://www.econbiz.de/10014493952
Saved in:
7
Purchase intention of customers towards luxury brands in North Macedonia : theory of planned behaviour approach
Muça, Sara
;
Zeqiri, Jusuf
- In:
International journal of Islamic marketing and branding
5
(
2020
)
2
,
pp. 99-113
Persistent link: https://www.econbiz.de/10012512768
Saved in:
8
Mainland Chinese casino visitors to Macau : linking service, brand image, satisfaction and loyality
Chan, Sow Hup
;
Wan, Yim King Penny
;
Jeong, Miyoung
- In:
The journal of gambling business and economics
13
(
2020
)
1
,
pp. 87-115
Persistent link: https://www.econbiz.de/10012654059
Saved in:
9
Leveraging experience quality to increase loyalty of digital wallet user in Indonesia
Lubaba, Hanny
;
Rohman, Fatchur
;
Surachman
-
2022
Persistent link: https://www.econbiz.de/10013406927
Saved in:
10
Factors affecting smartphone brand switching behavior in Kathmandu valley
Kumari, Radha
;
Sah, Laxmi Kumar
- In:
Nepalese journal of economics : a publication of …
6
(
2022
)
3
,
pp. 82-95
Persistent link: https://www.econbiz.de/10013449196
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