This study examines the relationships between personality traits and service quality perceptions, and its relationship with customer orientation of the personnel of logistics organizations. A survey questionnaire is developed based on the Big-Five scale, the SERVQUAL (RATER) scale, and the SOCO...

The purpose of this paper is to examine auditors' personality traits and attitudes towards dysfunctional audit behavior (DAB) in two different cultural contexts, the United States (US) and Lebanon. The study uses surveys administered to senior accounting students in accredited universities in...

Delighting customers is attracting considerable attention of researchers from aruond the globe. So, the current study examines frontline employees' perceptions to perform delightful services by highlighting the effect of creative self-efficacy and intrinsic motivation through the intervention of...