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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Konsumentenverhalten
79,072
Consumer behaviour
78,639
Vertrauen
16,727
Confidence
16,105
Theorie
13,250
Theory
12,935
Beziehungsmarketing
9,771
Relationship marketing
9,766
Motivation
9,332
Leistungsmotivation
9,282
Work motivation
8,900
Markenführung
7,573
Brand management
7,570
Deutschland
7,114
Markenimage
6,620
Brand image
6,596
USA
6,508
Germany
6,457
Hotel industry
6,339
Hotellerie
6,331
United States
6,205
Customer satisfaction
6,148
Kundenzufriedenheit
6,147
Experiment
5,748
Online-Handel
5,642
Online retailing
5,627
Social Web
5,236
Social web
5,234
Service quality
5,142
Online-Marketing
4,649
Internet marketing
4,628
Brand
4,257
Markenartikel
4,248
Einzelhandel
4,186
Electronic Commerce
4,159
Retail trade
4,108
E-commerce
4,016
Emotion
3,738
trust
3,722
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Online availability
All
Undetermined
2,636
Free
865
Type of publication
All
Article
4,491
Book / Working Paper
654
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All
Article in journal
4,354
Aufsatz in Zeitschrift
4,354
Aufsatz im Buch
134
Book section
134
Graue Literatur
100
Non-commercial literature
100
Working Paper
85
Hochschulschrift
84
Arbeitspapier
78
Thesis
62
Conference paper
38
Konferenzbeitrag
38
Collection of articles of several authors
17
Sammelwerk
17
Case study
14
Fallstudie
14
Bibliografie enthalten
12
Bibliography included
12
Collection of articles written by one author
7
Sammlung
7
Aufsatzsammlung
6
Konferenzschrift
4
Reprint
3
Amtsdruckschrift
2
Government document
2
Conference proceedings
1
Glossar enthalten
1
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1
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1
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1
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1
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1
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English
5,033
German
109
French
2
Finnish
1
Swedish
1
Author
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Han, Heesup
34
Mattila, Anna S.
26
Propper, Carol
22
Usman, Osly
20
Prentice, Catherine
19
McColl-Kennedy, Janet R.
15
Balaji, M. S.
14
Line, Nathaniel D.
14
Prybutok, Victor R.
14
Sparks, Beverley
13
Gong, Taeshik
12
Jang, Soocheong
12
Klaus, Philipp
12
Seiler, Stephan
12
Bilgihan, Anil
11
Gursoy, Dogan
11
Gustafsson, Anders
11
Hanks, Lydia
11
Hyun, Sunghyup Sean
11
Karatepe, Osman M.
11
Sharma, Piyush
11
Kim, Woo Gon
10
Miao, Li
10
Patterson, Paul G.
10
Qu, Hailin
10
Quach, Sara
10
Sreejesh, S.
10
Wong, IpKin Anthony
10
Ali, Faizan
9
Amin, Muslim
9
Hollebeek, Linda D.
9
Torres, Edwin N.
9
Voorhees, Clay M.
9
Xu, Xun
9
Carlson, Jamie
8
Harun, Ahasan
8
Law, Chun Hung Roberts
8
Lee, Seonjeong
8
Lu, Lu
8
Park, Jungkun
8
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National Bureau of Economic Research
8
OECD
2
Verlag Dr. Kovač
2
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
2
Books on Demand GmbH <Norderstedt>
1
Centre for Educational Research and Innovation
1
Christian-Albrechts-Universität zu Kiel
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Eric Cuvillier <Firma>
1
European Foundation for the Improvement of Living and Working Conditions
1
Friedrich-Schiller-Universität Jena
1
Great Britain / Dept. of Employment
1
IGI Global
1
Institutet för Ekonomisk Forskning <Lund>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
Technische Universität Clausthal
1
United States / Bureau of the Census
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
University College London / Department of Economics
1
Universität Potsdam
1
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Published in...
All
International journal of hospitality management
271
Journal of retailing and consumer services
239
Journal of business research : JBR
129
The journal of services marketing
118
International journal of contemporary hospitality management
113
Journal of hospitality marketing & management
105
The service industries journal
84
Journal of travel and tourism marketing
78
Services marketing quarterly
70
Tourism management : research, policies, practice
62
Cogent business & management
52
Journal of service research : JSR
50
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
49
Service business
46
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
46
Asia Pacific journal of marketing and logistics
36
Journal of service management
34
Journal of air transport management
32
The international journal of bank marketing : IJBM
31
International journal of services and operations management
30
International journal of services, economics and management
30
International journal of quality and service sciences
29
Psychology & marketing
28
Total quality management & business excellence
28
Journal of service research
27
Journal of strategic marketing
27
The TQM journal : the international review of organizational improvement
26
International journal of quality & reliability management
25
European journal of marketing : EJM
24
International journal of electronic marketing and retailing : IJEMR
24
Journal of the Academy of Marketing Science
24
Journal of retailing
23
Managing service quality : MSQ ; an international journal
23
Journal of Asian finance, economics and business : JAFEB
22
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
International journal of business information systems : IJBIS
20
Journal of hospitality and tourism insights
20
Journal of internet commerce
20
Marketing intelligence & planning
20
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Source
All
ECONIS (ZBW)
5,137
EconStor
7
OLC EcoSci
1
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1
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5,145
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date (oldest first)
1
Are unmanned smart hotels du jour or are they here forever? : experiential pathway analysis of antecedents of satisfaction and loyalty
Chang, Yee-Shan
;
Cheah, Jun-Hwa
;
Lim, Xin-Jean
; …
- In:
International journal of hospitality management
104
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013255958
Saved in:
2
Exploring the antecedents of hotel customer loyalty : a social identity perspective
Martínez García de Leaniz, Patricia
;
Rodríguez del …
- In:
Journal of hospitality marketing & management
24
(
2015
)
1/2
,
pp. 1-23
Persistent link: https://www.econbiz.de/10010526384
Saved in:
3
Developing relationship quality in economy hotels : the role of perceived justice, service quality, and commercial friendship
Chi, Christina Geng-Qing
;
Wen, Biyan
;
Ouyang, Zhe
- In:
Journal of hospitality marketing & management
29
(
2020
)
8
,
pp. 1027-1051
Persistent link: https://www.econbiz.de/10012384387
Saved in:
4
Impacts of Halal-friendly services, facilities, and food and Beverages on Muslim travelers' perceptions of service quality attributes, perceived price, satisfaction,
trust
, and loy...
Jeaheng, Yoksamon
;
Al-Ansi, Amr
;
Han, Heesup
- In:
Journal of hospitality marketing & management
29
(
2020
)
7
,
pp. 787-811
Persistent link: https://www.econbiz.de/10012312152
Saved in:
5
Responding to negative online reviews : the effects of hotel responses on customer inferences of
trust
and concern
Sparks, Beverley
;
So, Kevin Kam Fung
;
Bradley, Graham L.
- In:
Tourism management : research, policies, practice
53
(
2016
),
pp. 74-85
Persistent link: https://www.econbiz.de/10011440024
Saved in:
6
Impact of Airbnb on customers' behavior In the UK hotel industry
Lu, Luqi
;
Tabari, Saloomeh
- In:
Tourism analysis : an interdisciplinary tourism & …
24
(
2019
)
1
,
pp. 13-26
Persistent link: https://www.econbiz.de/10012005714
Saved in:
7
Building
trust
through a personal touch : consumer response to service failure and recovery of home-sharing
Lu, Lu
;
Cai, Ruiying
;
King, Ceridwyn
- In:
Journal of business research : JBR
117
(
2020
),
pp. 99-111
Persistent link: https://www.econbiz.de/10012285524
Saved in:
8
Modeling consumer distrust of online hotel reviews
Ahmad, Wasim
;
Sun, Jin
- In:
International journal of hospitality management
71
(
2018
),
pp. 77-90
Persistent link: https://www.econbiz.de/10011849560
Saved in:
9
The effects of perceived justice on recovery satisfaction,
trust
, word-of-mouth, and revisit intention in upscale hotels
Kim, Taegoo
;
Kim, Woo Gon
;
Kim, Hong-Bumm
- In:
Tourism management : research, policies, practice
30
(
2009
)
1
,
pp. 51-62
Persistent link: https://www.econbiz.de/10009523948
Saved in:
10
Effect of customers' skepticism toward CSR practices on customers' behavior in luxury service context
Hyun, Hyowon
;
Hong, EunPyo
;
Ahn, Jiseon
;
Park, Jungkun
- In:
Journal of travel and tourism marketing
41
(
2024
)
1
,
pp. 35-50
Persistent link: https://www.econbiz.de/10014513607
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