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Frontline employee anger in response to customer incivility : antecedents and consequences
Li, Shanshi; Zhan, Jueying; Cheng, Bao; Scott, Noel - In: International journal of hospitality management 96 (2021), pp. 1-12
Persistent link: https://www.econbiz.de/10012585684
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Commercial hospitality in tourism : a global comparison of what culturally matters
Walters, Gabby; Huck, Lukas; Robinson, Richard N. S.; … - In: International journal of hospitality management 95 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012547919
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Advances in service networks research
Scott, Noel; Laws, Eric - In: Advances in service network analysis, (pp. 1-12). 2012
Persistent link: https://www.econbiz.de/10009311435
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Advances in service networks research
Scott, Noel; Laws, Eric - In: The service industries journal 30 (2010) 9/10, pp. 1581-1592
Persistent link: https://www.econbiz.de/10008661601
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Special issue: Advances in service network analysis
Scott, Noel (contributor) - 2010
Persistent link: https://www.econbiz.de/10008661646
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Social justice or social stigma? : hotel customers' perception on branded hotel used as quarantine facility
Hsu, Fu Chieh; Agyeiwaah, Elizabeth; Liu, Jing; Scott, Noel - In: Journal of hospitality & tourism research : JHTR ; the … 48 (2024) 5, pp. 851-867
Persistent link: https://www.econbiz.de/10014633777