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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
SME
51,839
KMU
51,324
Relationship marketing
26,353
Beziehungsmarketing
25,678
Customer satisfaction
15,530
Kundenzufriedenheit
13,947
Consumer behaviour
12,134
Konsumentenverhalten
11,942
Tourismuswirtschaft
11,417
Tourism industry
11,416
Deutschland
10,504
Germany
9,269
Klein- und Mittelbetrieb
8,513
Service quality
8,031
Tourismus
7,719
Tourism
7,538
Unternehmenserfolg
5,916
Firm performance
5,810
Innovation
5,770
Theorie
4,774
Theory
4,746
Entrepreneurship
4,692
Entrepreneurship approach
4,435
USA
4,128
United States
3,938
Unternehmensgründung
3,910
Unternehmensfinanzierung
3,866
Corporate finance
3,818
Business start-up
3,681
Innovationsmanagement
3,611
Innovation management
3,431
SMEs
3,334
Electronic Commerce
3,317
E-commerce
3,185
Brand management
3,053
India
3,050
Markenführung
3,041
Indien
3,023
Lieferantenmanagement
3,013
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Undetermined
3,536
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1,277
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Article
6,744
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1,092
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Article in journal
6,435
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6,435
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294
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294
Hochschulschrift
142
Graue Literatur
124
Non-commercial literature
124
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110
Working Paper
77
Arbeitspapier
74
Conference paper
62
Konferenzbeitrag
62
Collection of articles of several authors
50
Sammelwerk
50
Case study
43
Fallstudie
43
Aufsatzsammlung
28
Bibliografie enthalten
27
Bibliography included
27
Konferenzschrift
19
Reprint
9
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8
Guidebook
7
Lehrbuch
7
Ratgeber
7
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7
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5
Sammlung
5
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3
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3
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3
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3
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2
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2
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2
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2
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2
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English
7,468
German
366
French
3
Italian
2
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1
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1
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Han, Heesup
36
Mattila, Anna S.
26
Prentice, Catherine
26
Prybutok, Victor R.
23
Usman, Osly
21
Bruhn, Manfred
20
McColl-Kennedy, Janet R.
20
Sharma, Piyush
19
Wong, IpKin Anthony
18
Edvardsson, Bo
16
Shahin, Arash
16
Balaji, M. S.
15
Gustafsson, Anders
14
Söderlund, Magnus
14
Bilgihan, Anil
13
Gil Saura, Irene
13
Gong, Taeshik
13
Klaus, Philipp
13
Grégoire, Yany
12
Hammerschmidt, Maik
12
Hyun, Sunghyup Sean
12
Marimon, Frederic
12
Patterson, Paul G.
12
Sparks, Beverley
12
Sreejesh, S.
12
Hollebeek, Linda D.
11
Jang, Soocheong
11
Qu, Hailin
11
Quach, Sara
11
Roy, Sanjit
11
Torres, Edwin N.
11
Van Vaerenbergh, Yves
11
Ali, Faizan
10
Amin, Muslim
10
Guchait, Priyanko
10
Gursoy, Dogan
10
Hsu, Cathy H. C.
10
Ladhari, Riadh
10
Ringle, Christian M.
10
Roberts-Lombard, Mornay
10
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Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Nomos Verlagsgesellschaft
3
European Health Care Conference <2, 2011, Hamburg>
2
Springer Fachmedien Wiesbaden
2
ANZMAC Conference <2019, Wellington>
1
Australian and New Zealand Marketing Academy
1
Banking-Forum Liechtenstein <2, 2003, Vaduz>
1
Books on Demand GmbH <Norderstedt>
1
Brandenburgische Technische Universität Cottbus-Senftenberg
1
Center for Service Excellence
1
Christel DeHaan Tourism and Travel Research Institute <Nottingham>
1
Conference on "Service Quality in Hospitality and Tourism: Experiencing Persian Heritage" <2016, Isfahan>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Cornell University / Food and Nutrition Policy Program
1
Deidesheimer Gespräche zur Tourismuswissenschaft <2., 2015, Deidesheim>
1
Deutscher Reisebüro-Verband
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
European Business School <Oestrich-Winkel>
1
European Society for Opinion and Marketing Research
1
Gesundheitsstadt Berlin e.V.
1
Great Britain / Customs Establishment
1
Górnośląska Wyższa Szkoła Handlowa Im. Wojciecha Korfantego
1
IGI Global
1
International Conference on Services Management <North Cyprus)>
1
Leuphana Universität Lüneburg
1
Liechtensteinischer Bankenverband
1
Logos Verlag Berlin
1
Ludwig-Maximilians-Universität München
1
Marketing Research Congress <44, 1991, Luxembourg>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
National Bureau of Economic Research
1
Peter Lang GmbH
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Sachverständigenrat für die Konzertierte Aktion im Gesundheitswesen
1
Svenska Handelshögskolan <Helsinki>
1
Universität Osnabrück / Fachgebiet Geographie
1
Verlag Dr. Kovač
1
Volkswirtschaftliches Institut für Mittelstand und Handwerk an der Universität Göttingen
1
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International journal of hospitality management
270
Journal of retailing and consumer services
263
Journal of business research : JBR
177
The journal of services marketing
159
The service industries journal
148
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
145
Journal of hospitality marketing & management
111
International journal of contemporary hospitality management
108
Journal of travel and tourism marketing
101
Services marketing quarterly
96
Service business
78
Journal of air transport management
74
Tourism management : research, policies, practice
74
Journal of service research : JSR
72
The TQM journal : the international review of organizational improvement
68
International journal of quality and service sciences
66
International journal of services and operations management
63
Cogent business & management
62
International journal of quality & reliability management
59
Total quality management & business excellence
58
Journal of service management
57
International journal of productivity and quality management : IJPQM
56
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
53
International journal of services, economics and management
51
Managing service quality : MSQ ; an international journal
51
Asia Pacific journal of marketing and logistics
49
International journal of services and operations management : IJSOM
46
The international journal of bank marketing : IJBM
46
Quality management journal : QMJ
40
Journal of service research
37
Journal of strategic marketing
36
Journal of the Academy of Marketing Science
35
Industrial marketing management : the international journal for industrial and high-tech firms
34
Journal of Asian finance, economics and business : JAFEB
34
International journal of electronic marketing and retailing : IJEMR
33
Marketing intelligence & planning
33
Journal of hospitality and tourism insights
31
Psychology & marketing
30
International journal of electronic customer relationship management : IJECRM
29
Journal of service theory and practice
28
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Source
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ECONIS (ZBW)
7,819
EconStor
10
OLC EcoSci
6
USB Cologne (EcoSocSci)
1
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1
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date (oldest first)
1
Determining adventure tourist loyalty : mediating role of tourist satisfaction and quality of life
Rohman, Fatchur
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
10
,
pp. 255-265
Persistent link: https://www.econbiz.de/10012671378
Saved in:
2
Determinants of customer experience management and its impact on experience quality in the tourism industry in India
Bhatt, Vimal Kamleshkumar
;
Sharma, Bhuvanesh Kumar
- In:
International journal of business and globalisation : IJBG
30
(
2022
)
1
,
pp. 14-25
Persistent link: https://www.econbiz.de/10013193931
Saved in:
3
The moderating role of nationality on the satisfaction loyalty link : evidence from the tourism industry
Pantouvakis, Angelos
- In:
Total quality management & business excellence : an …
24
(
2013
)
10
,
pp. 1174-1187
Persistent link: https://www.econbiz.de/10009793740
Saved in:
4
Tourism destinations : antecedents to customer satisfaction and positive word-of-mouth
Abubakar, Binta
;
Mavondo, Felix
- In:
Journal of hospitality marketing & management
23
(
2014
)
7/8
,
pp. 833-864
Persistent link: https://www.econbiz.de/10010473458
Saved in:
5
The influence of green practices by non-green hotels on customer satisfaction and loyalty in hotel and tourism industry
Yusof, Yusnita
;
Awang, Zainudin
;
Jusoff, Kamaruzaman
; …
- In:
International journal of green economics
11
(
2017
)
1
,
pp. 1-14
Persistent link: https://www.econbiz.de/10011742306
Saved in:
6
Insights into customer online reviews of service quality in hotels : evidence from Vietnam
Ha Thu Nguyen
;
Anh Thi Tu Le
;
Nguyen Hoang
;
Phong Thai Le
- In:
International journal of productivity and quality …
36
(
2022
)
2
,
pp. 265-292
Persistent link: https://www.econbiz.de/10013369910
Saved in:
7
Business model design, customer relationship proneness, and customer experience quality
Hu, Baoliang
;
Zhu, Yuwen
;
Zhang, Suping
;
Zhou, Minfei
- In:
Technology analysis & strategic management
36
(
2024
)
3
,
pp. 579-591
Persistent link: https://www.econbiz.de/10014560436
Saved in:
8
Enhancing the customer experience AI-chatbot : service quality, emotional intelligence, and personalisation
Minh T. H. Le
;
Khoi Minh Nguyen
;
Ngan Thanh Nguyen
; …
- In:
International journal of trade and global markets
19
(
2024
)
2
,
pp. 111-132
Persistent link: https://www.econbiz.de/10015062752
Saved in:
9
Kundenzufriedenheit
und Kundenbindungs-Marketing
Dreyer, Axel
- In:
Kundenorientierung im Touristikmanagement
,
(pp. 11-50)
.
2000
Persistent link: https://www.econbiz.de/10003778407
Saved in:
10
Tourist loyalty and urban e-services : a comparison of behavioural impacts in Leipzig and Amsterdam
Romão, João
;
Leeuwen, Eveline S. van
;
Neuts, Bart
; …
-
2013
Persistent link: https://www.econbiz.de/10010245523
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