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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Konsumentenverhalten
79,157
Consumer behaviour
78,724
Emotion
10,429
Theorie
9,752
Theory
9,569
Beziehungsmarketing
9,190
Relationship marketing
9,177
Markenführung
7,595
Brand management
7,592
Markenimage
6,664
Brand image
6,637
Kulturelle Identität
5,900
Kundenzufriedenheit
5,886
Customer satisfaction
5,883
Social Web
5,788
Social web
5,785
Online-Handel
5,653
Online retailing
5,640
USA
5,569
Cultural identity
5,340
United States
5,228
Online-Marketing
5,123
Internet marketing
5,091
Viral marketing
4,781
Virales Marketing
4,771
Service quality
4,651
Deutschland
4,546
Brand
4,279
Markenartikel
4,272
Germany
4,179
Einzelhandel
4,146
Retail trade
4,068
Experiment
3,899
Werbewirkung
3,830
Advertising effects
3,789
Electronic Commerce
3,709
E-commerce
3,590
Verbraucherverhalten
3,567
Werbung
3,098
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Undetermined
2,436
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758
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Article
4,112
Book / Working Paper
542
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3,994
Aufsatz in Zeitschrift
3,994
Aufsatz im Buch
114
Book section
114
Hochschulschrift
72
Graue Literatur
71
Non-commercial literature
71
Working Paper
55
Arbeitspapier
52
Thesis
51
Conference paper
36
Konferenzbeitrag
36
Collection of articles of several authors
13
Sammelwerk
13
Bibliografie enthalten
9
Bibliography included
9
Collection of articles written by one author
6
Sammlung
6
Aufsatzsammlung
5
Case study
4
Fallstudie
4
Konferenzschrift
4
Reprint
2
Amtsdruckschrift
1
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4,567
German
85
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French
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Han, Heesup
31
Mattila, Anna S.
25
Usman, Osly
21
Prentice, Catherine
18
McColl-Kennedy, Janet R.
15
Line, Nathaniel D.
14
Balaji, M. S.
13
Gong, Taeshik
13
Sharma, Piyush
13
Gustafsson, Anders
12
Klaus, Philipp
12
Prybutok, Victor R.
12
Bilgihan, Anil
11
Hanks, Lydia
11
Jang, Soocheong
11
Propper, Carol
11
Quach, Sara
11
Gursoy, Dogan
10
Hyun, Sunghyup Sean
10
Miao, Li
10
Park, Jungkun
10
Qu, Hailin
10
Sparks, Beverley
10
Sreejesh, S.
10
Hollebeek, Linda D.
9
Ladhari, Riadh
9
Voorhees, Clay M.
9
Wong, IpKin Anthony
9
Xu, Xun
9
Ali, Faizan
8
Amin, Muslim
8
Cobanoglu, Cihan
8
Harun, Ahasan
8
Hsu, Maxwell K.
8
Kim, Woo Gon
8
Schumann, Jan Hendrik
8
Söderlund, Magnus
8
Vázquez Casielles, Rodolfo
8
Wu, Luorong
8
Beck, Adrian
7
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National Bureau of Economic Research
3
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
2
CRC Press.
1
Christian-Albrechts-Universität zu Kiel
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
European Society for Opinion and Marketing Research
1
Friedrich-Schiller-Universität Jena
1
IGI Global
1
Institutet för Ekonomisk Forskning <Lund>
1
Marketing Research Congress <44, 1991, Luxembourg>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
OECD
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
Verlag Dr. Kovač
1
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Published in...
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Journal of retailing and consumer services
241
International journal of hospitality management
220
Journal of business research : JBR
130
The journal of services marketing
113
International journal of contemporary hospitality management
88
Journal of hospitality marketing & management
81
Services marketing quarterly
73
Journal of travel and tourism marketing
72
The service industries journal
70
Journal of service research : JSR
52
Cogent business & management
48
Service business
44
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
44
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
43
Journal of service management
38
Asia Pacific journal of marketing and logistics
33
International journal of quality and service sciences
32
Tourism management : research, policies, practice
32
Journal of service research
31
Psychology & marketing
29
The international journal of bank marketing : IJBM
29
International journal of services and operations management
28
Journal of air transport management
27
The TQM journal : the international review of organizational improvement
27
International journal of services, economics and management
26
Journal of strategic marketing
26
Journal of the Academy of Marketing Science
25
Managing service quality : MSQ ; an international journal
25
Total quality management & business excellence
24
European journal of marketing : EJM
22
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
22
International journal of electronic marketing and retailing : IJEMR
22
Journal of Asian finance, economics and business : JAFEB
22
Journal of retailing
22
International journal of business information systems : IJBIS
20
International journal of quality & reliability management
20
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
20
Journal of internet commerce
20
Technological forecasting & social change : an international journal
20
Journal of service theory and practice : JSTP
19
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ECONIS (ZBW)
4,650
EconStor
4
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1
Rectifying failure of service : how customer perceptions of justice affect their emotional reponse and social media testimonial
Kim, Eojina
;
Tang, Liang
- In:
Journal of hospitality marketing & management
25
(
2016
)
7/8
,
pp. 897-924
Persistent link: https://www.econbiz.de/10011621365
Saved in:
2
Flying to quality : cultural influences on online reviews
Stamolampros, Panagiotis
;
Korfiatis, Nikolaos
; …
- In:
Journal of travel research : a quarterly publication of …
58
(
2019
)
3
,
pp. 496-511
Persistent link: https://www.econbiz.de/10011983334
Saved in:
3
Identifying value-creating aspects in luxury hotel services via third-party online reviews : a cross-cultural study
Tsiotsou, Rodoula H.
- In:
International journal of retail and distribution management
50
(
2022
)
2
,
pp. 183-205
Persistent link: https://www.econbiz.de/10013397924
Saved in:
4
The role of emotional value for reading and giving eWOM in altruistic services
Previte, Josephine
;
Russell-Bennett, Rebekah
;
Mulcahy, Rory
- In:
Journal of business research : JBR
99
(
2019
),
pp. 157-166
Persistent link: https://www.econbiz.de/10012023590
Saved in:
5
Leisure-service quality and hedonic experiences : singing at a karaoke house as a form of theatre
Wu, Shih-Hao
;
Huang, Chi-Tsun
;
Chen, Yi-Fong
- In:
Total quality management & business excellence : an …
26
(
2015
)
3/4
,
pp. 298-311
Persistent link: https://www.econbiz.de/10011300201
Saved in:
6
Electronic word-of-mouth in the mobile service sector : the role of service quality and customer emotional response
Alsaggaf, Mohammed
;
Lü, Kevin
;
Li, Xiaoying
- In:
International journal of services and operations management
34
(
2019
)
1
,
pp. 81-110
Persistent link: https://www.econbiz.de/10012145258
Saved in:
7
Exploring the value co-destruction model for on-line deviant behaviors of hotel customers
Yeh, Shih-Shuo
;
Fotiadis, Anestis K.
;
Chiang, Tai-Ying
; …
- In:
Tourism management perspectives : TMP
33
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012170529
Saved in:
8
Customers'
emotion
regulation strategies in service failure encounters
Balaji, M. S.
;
Roy, Sanjit
;
Quazi, Ali
- In:
European journal of marketing : EJM
51
(
2017
)
5/6
,
pp. 960-982
Persistent link: https://www.econbiz.de/10011708773
Saved in:
9
Dysfunctional customer behavior in cross-border e-commerce : a justice-affect-behavior model
Lin, Arthur J.
;
Li, Eldon Yu-zen
;
Lee, Shih-Yang
- In:
Journal of electronic commerce research : JECR
19
(
2018
)
1
,
pp. 36-54
Persistent link: https://www.econbiz.de/10011865634
Saved in:
10
How does the perceived ethicality of corporate services brands influence loyalty and positive word-of-mouth? : analyzing the roles of empathy, affective commitment, and perceived q...
Markovic, Stefan
;
Iglesias, Oriol
;
Singh, Jatinder Jit
; …
- In:
Journal of business ethics : JOBE
148
(
2018
)
4
,
pp. 721-740
Persistent link: https://www.econbiz.de/10011844265
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