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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Konsumentenverhalten
79,172
Consumer behaviour
78,739
Electronic Commerce
23,540
E-commerce
20,861
Internet
19,763
Theorie
12,666
Theory
12,444
Online-Handel
11,039
Online retailing
10,980
Geschäftsmodell
10,537
Beziehungsmarketing
10,293
Relationship marketing
10,283
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10,260
Deutschland
8,388
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7,668
Markenführung
7,589
Brand management
7,588
USA
7,410
United States
7,120
Social Web
7,024
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7,019
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6,893
Mobile communications
6,824
Markenimage
6,601
Brand image
6,576
Online-Marketing
6,436
Internet marketing
6,395
Kundenzufriedenheit
6,017
Customer satisfaction
6,014
Einzelhandel
5,111
Service quality
5,033
Retail trade
4,976
Welt
4,442
Innovation
4,437
World
4,382
Brand
4,291
Markenartikel
4,282
Werbewirkung
3,743
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Han, Heesup
30
Mattila, Anna S.
26
Usman, Osly
21
Prentice, Catherine
17
McColl-Kennedy, Janet R.
15
Balaji, M. S.
14
Line, Nathaniel D.
14
Prybutok, Victor R.
14
Gong, Taeshik
13
Hanks, Lydia
12
Klaus, Philipp
12
Bilgihan, Anil
11
Gustafsson, Anders
11
Jang, Soocheong
11
Propper, Carol
11
Sreejesh, S.
11
Gursoy, Dogan
10
Hyun, Sunghyup Sean
10
Knieps, Günter
10
Miao, Li
10
Park, Jungkun
10
Quach, Sara
10
Sharma, Piyush
10
Sparks, Beverley
10
Bauer, Hans H.
9
Carlson, Jamie
9
Falk, Tomas
9
Hammerschmidt, Maik
9
Hollebeek, Linda D.
9
Jebarajakirthy, Charles
9
Kruse, Jörn
9
Voorhees, Clay M.
9
Xu, Xun
9
Ali, Faizan
8
Amin, Muslim
8
Grewal, Dhruv
8
Harun, Ahasan
8
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Law, Chun Hung Roberts
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Marimon, Frederic
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Bildungswerk der Bayerischen Wirtschaft
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Boston Consulting Group
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Central Europe Computer Measurement Group
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Christian-Albrechts-Universität zu Kiel
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
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1
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Deutschsprachige Anwendergruppe für Software-Metrik und Aufwandschätzung
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Erasmus Research Institute of Management
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Erich-Schmidt-Verlag <Berlin>
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Friedrich-Schiller-Universität Jena
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Harvard Institute for International Development
1
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1
Institutet för Ekonomisk Forskning <Lund>
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International Workshop on Distributed Systems: Operations and Management <13, 2002, Montréal>
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Marketing Research Symposium <1977, Bloomington, Ind.>
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Nomos Verlagsgesellschaft
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Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Technische Universität Ilmenau
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
Verlag Dr. Kovač
1
Weltwirtschaftsforum
1
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Journal of retailing and consumer services
242
International journal of hospitality management
204
Journal of business research : JBR
130
The journal of services marketing
115
International journal of contemporary hospitality management
80
Journal of hospitality marketing & management
80
The service industries journal
78
Journal of travel and tourism marketing
73
Services marketing quarterly
67
Journal of service research : JSR
56
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
50
Cogent business & management
48
Service business
43
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
41
Asia Pacific journal of marketing and logistics
36
Journal of service management
34
Tourism management : research, policies, practice
34
International journal of quality and service sciences
32
International journal of services and operations management
32
The international journal of bank marketing : IJBM
31
Journal of air transport management
30
International journal of services, economics and management
29
Managing service quality : MSQ ; an international journal
29
Psychology & marketing
28
International journal of electronic marketing and retailing : IJEMR
27
The TQM journal : the international review of organizational improvement
27
Journal of retailing
26
Journal of service research
26
International journal of quality & reliability management
25
Journal of internet commerce
25
Journal of strategic marketing
25
Total quality management & business excellence
25
European journal of marketing : EJM
24
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
24
International journal of business information systems : IJBIS
23
Journal of the Academy of Marketing Science
23
International journal of electronic customer relationship management : IJECRM
21
International journal of retail & distribution management
20
International journal of retail and distribution management
20
Journal of Asian finance, economics and business : JAFEB
20
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ECONIS (ZBW)
5,033
EconStor
14
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1
Relationship between customer loyalty and service failure, service recovery and switching costs in online retailing
Kamble, Aakash Ashok
;
Walvekar, Shubhangi
- In:
International journal of business information systems : …
32
(
2019
)
1
,
pp. 56-72
Persistent link: https://www.econbiz.de/10012154594
Saved in:
2
The moderation effects of
mobile
technology advancement and system barrier on m-commerce channel preference behavior
Shin, Nina
;
Kim, Donghui
;
Park, Sangwook
;
Oh, Jungsuk
- In:
Information systems and e-business management : ISeB
16
(
2018
)
1
,
pp. 125-154
Persistent link: https://www.econbiz.de/10011849781
Saved in:
3
The role of interactivity on customer engagement in
mobile
e-commerce applications
Utami, Ami Fitri
;
Irwan Adi Ekaputra
;
Japutra, Arnold
; …
- In:
International journal of market research
64
(
2022
)
2
,
pp. 269-291
Persistent link: https://www.econbiz.de/10012872815
Saved in:
4
From e-consumer to e-prosumer : changes in behaviour of e-services' purchases
Wolny, Robert
- In:
Acta scientiarum polonorum / Oeconomia : czasopismo …
15
(
2016
)
1
,
pp. 145-152
Persistent link: https://www.econbiz.de/10011477150
Saved in:
5
The effect of e-service quality on football fan satisfaction and fan loyalty toward the websites of their favorable football teams
Pool, Javad Khazaei
;
Dehghan, Ali
;
Balouei Jamkhaneh, Hadi
- In:
International journal of e-business research : an …
12
(
2016
)
1
,
pp. 43-57
Persistent link: https://www.econbiz.de/10011446648
Saved in:
6
Assessing the quality of a decision support E-service
Springer, Mark
;
Tyran, Craig
;
Ross, Steve
- In:
International journal of e-business research : an …
9
(
2013
)
2
,
pp. 61-80
Persistent link: https://www.econbiz.de/10009793129
Saved in:
7
Measuring service quality perceptions of Indian e-retailers : an evaluative study
Chavadi, Chandan Andanesh
;
Menon, Sindhu R.
;
Sirothiya, …
- In:
Metamorphosis : a journal of management research
18
(
2019
)
2
,
pp. 92-102
Persistent link: https://www.econbiz.de/10013384345
Saved in:
8
Customer readiness-customer participation link in e-services
Tuan Nguyen
- In:
The service industries journal
42
(
2022
)
9/10
,
pp. 738-769
Persistent link: https://www.econbiz.de/10013362141
Saved in:
9
Factors that influence consumer loyalty of services acquired via the
internet
in Mexico
Juárez-Lóopez, Berenice
;
Ruiz-Santoyo, Grace Aileen
- In:
Journal of electronic commerce in organizations : the …
17
(
2019
)
4
,
pp. 16-29
Persistent link: https://www.econbiz.de/10012133069
Saved in:
10
E-banking service quality and customer satisfaction : an exploratory study on India
Sardana, Shivani
;
Bajpai, V. N.
- In:
International journal of services and operations …
35
(
2020
)
2
,
pp. 223-247
Persistent link: https://www.econbiz.de/10012178796
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