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Antecedents and consequences of the quality of e-customer-to-customer interactions in B2B communities
Bruhn, Manfred; Schnebelen, Stefanie; Schäfer, Daniela B. - In: Industrial marketing management : the international … 43 (2014) 1, pp. 164-176
Persistent link: https://www.econbiz.de/10010359357
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Acquiring travel-related information from mobile social networking services : what factors predict social networking services users' perceived value and trust in Malaysia?
Mohd Suki, Norazah; Norbayah Mohd Suki - In: Journal of marketing communications 26 (2020) 7, pp. 742-760
Persistent link: https://www.econbiz.de/10012314013
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How habits, social ties, and economic switching barriers affect customer loyalty in contractual service settings
Woisetschläger, David; Lentz, Patrick; Evanschitzky, Heiner - In: Journal of business research : JBR 64 (2011) 8, pp. 800-808
Persistent link: https://www.econbiz.de/10009229009
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The price of good friendships : examining the roles of relationship norms and perceived controllability in service failure encounters
Li, Zongchao; Tao, Weiting; Wu, Linwan - In: International journal of business communication : IJBC … 60 (2023) 1, pp. 105-129
Persistent link: https://www.econbiz.de/10014228978
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Integrating community and e-commerce to build a trusted online second-hand platform : based on the perspective of social capital
Luo, Nuan; Wang, Yu; Zhang, Mingli; Niu, Tao; Tu, Jianbo - In: Technological forecasting & social change : an … 153 (2020), pp. 1-7
Persistent link: https://www.econbiz.de/10012234664
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The Effect of Trust, Security, Service Quality, and Risk Perception of Purchasing Decisions Through Social Network Sites
Usman, Osly - 2020
This study aims to determine whether the Effect of Trust, Safety, Service Quality and Risk Perception on Purchasing … Trust, Security, Service Quality and Risk Perception that will be felt. Trust, Safety, Quality of Service and Perception of … that there is a joint and significant influence between Trust, Safety, Service Quality, and Risk Perception …
Persistent link: https://www.econbiz.de/10012845275
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Assessing the effects of service variability on consumer confidence and behavior
Voorhees, Clay M.; Beck, Jonathan M.; Randhawa, Praneet; … - In: Journal of service research 24 (2021) 3, pp. 405-420
Persistent link: https://www.econbiz.de/10012592947
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Exploring the process of customer engagement, self-brand connections and loyalty
Naumann, Kay; Bowden, Jana - In: Problems and perspectives in management : PPM ; … 13 (2015) 1, pp. 56-66
Persistent link: https://www.econbiz.de/10010516997
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Antecedents of the client's trust in low- versus high-consequence decisions
Terres, Mellina da Silva; Santos, Christiane Pizzutti dos; … - In: The journal of services marketing 29 (2015) 1, pp. 26-37
Persistent link: https://www.econbiz.de/10010531133
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Antecedents and consequences of pharmacy loyalty behavior
Athavale, Amod S.; Banahan, Benjamin F., III; Bentley, … - In: International journal of pharmaceutical and healthcare … 9 (2015) 1, pp. 36-55
Persistent link: https://www.econbiz.de/10011302267