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Factors influencing consumer perception towards online grocery shopping : a case of Kathmandu Valley

Jha, Kimee Kumari - In: Nepalese journal of finance : a publication of Uniglobe … 6 (2019) 2, pp. 56-67

Persistent link: https://www.econbiz.de/10014493997

Reviewing the online tourism value chain

Berne-Manero, Carmen; Gómez-Campillo, Maria; Marzo … - In: Administrative Sciences : open access journal 8 (2018) 3/48, pp. 1-18

The booking purchase process in B2C tourism online from the perspective of the quality-satisfaction-loyalty value chain has scarcely been investigated. The measurement models of the variables are not unified and essential variables, as transaction costs, need more research in order to achieve a...

Persistent link: https://www.econbiz.de/10012125315

Examining the impact of E-supply chain on service quality and customer satisfaction : a case study

Abdirad, Maryam; Krishnan, Krishna K. - In: International journal of quality and service sciences 14 (2022) 2, pp. 274-290

Persistent link: https://www.econbiz.de/10013330617

If you don't care, I will switch : online retailers' behaviour on third-party logistics services

Abdul Hafaz Ngah; Thurasamy Ramayah; Han, Heesup - In: International journal of physical distribution and … 53 (2023) 7/8, pp. 813-837

Persistent link: https://www.econbiz.de/10014331839

Returns policy and quality risk in e-business

Hsiao, Lu; Chen, Ying-Ju - In: Production and operations management : an international … 21 (2012) 3, pp. 489-503

Persistent link: https://www.econbiz.de/10009560498

Customers' perceptions as an antecedent of satisfaction with online retailing services

Mwencha, Peter; Muathe, Stephen - In: Journal of marketing and consumer behaviour in emerging … (2018) 1, pp. 4-27

The assessment of antecedents of customer satisfaction has become very important for the success of online retailing services. This paper reports the results of a study that investigated the antecedent role of customers' perceptions vis-a-vis satisfaction with online retailing services. While...

Persistent link: https://www.econbiz.de/10012116963

Online shopping experience in India : an examination of consumers world

Dutt, Maani; Singh, Anurupa B.; Joshi, Ambrish - In: International journal of business excellence : IJBEX 21 (2020) 3, pp. 378-393

Persistent link: https://www.econbiz.de/10012250654

Using a multicriteria approach to identify factors that influence e-tailing service quality

Freitas, André Luís Policani; Santos, Ana Carla de … - In: International journal of electronic marketing and … 10 (2019) 1, pp. 1-25

Persistent link: https://www.econbiz.de/10012036978

Internet-banking customer analysis based on perceptions of service quality in Taiwan

Liang, Chih-Chin; Wu, Pei-Ching - In: Total quality management & business excellence : an … 26 (2015) 5/6, pp. 550-568

Persistent link: https://www.econbiz.de/10011305706

A consumer typology based on e-service quality and e-satisfaction

Bressolles, Grégory; Durieu, François; Senecal, Sylvain - In: Journal of retailing and consumer services 21 (2014) 6, pp. 889-896

Persistent link: https://www.econbiz.de/10010437000

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