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Contribution of product and provider quality to cell phone industry quality
Scott, Rebecca A.; Peng, Xianghui; Prybutok, Victor R. - In: Quality management journal : QMJ 22 (2015) 2, pp. 33-47
Persistent link: https://www.econbiz.de/10010515935
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Improving services supply management in the defense sector : how the procurement process affects B2B service quality
Hawkins, Timothy G.; Gravier, Michael J.; Berkowitz, David - In: Journal of purchasing and supply management 21 (2015) 2, pp. 81-94
Persistent link: https://www.econbiz.de/10011299130
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Impact of core and peripheral service quality on consumption behavior of professional team sport sectators as mediated by perceoved value
Byon, Kevin K.; Zhang, James J.; Baker, Thoams A. - In: European Sport management quarterly : ESMQ 13 (2013) 2, pp. 232-263
Persistent link: https://www.econbiz.de/10009743861
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Experiential value, relationship quality, and customer loyalty in full-service restaurants : the moderating role of gender
Jin, Naehyun Paul; Line, Nathaniel D.; Goh, Ben - In: Journal of hospitality marketing & management 22 (2013) 7/8, pp. 679-700
Persistent link: https://www.econbiz.de/10010241616
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Customer's relative loyalty: an empirical examination
Roy, Sanjit Kumar; Butaney, Gul T. - In: Journal of strategic marketing 22 (2014) 3, pp. 206-221
Persistent link: https://www.econbiz.de/10010384773
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Effect of perceived service quality on customer satisfaction in hospitality industry : Gronroos’ service quality model development
Zaibaf, Mehdi; Taherikia, Fariz; Fakharian, Meysam - In: Journal of hospitality marketing & management 22 (2013) 5/6, pp. 490-504
Persistent link: https://www.econbiz.de/10010127364
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Service quality and satisfaction in the banking sector
Fatima, Johra Kayeser; Razzaque, Mohammed Abdur - In: International journal of quality & reliability management 31 (2014) 4, pp. 367-379
Persistent link: https://www.econbiz.de/10010341329
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Effects of financial and non-financial performance measures on customers’ perceptions of service quality at Islamic banks in UAE
Marie, Attiea A.; Ibrahim, Mohamed E.; Al-Nasser, Amjad D. - In: International journal of economics and finance 6 (2014) 10, pp. 201-213
Persistent link: https://www.econbiz.de/10010422937
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Cross-border comparative studies of service quality and consumer satisfaction : some empirical results
Wu, Ming-Lu - In: Eurasian business review 4 (2014) 1, pp. 89-106
Persistent link: https://www.econbiz.de/10010493674
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Social interaction, convenience and customer satisfaction : the mediating effect of customer experience
Srivasta, Mala; Kaul, Dimple - In: Journal of retailing and consumer services 21 (2014) 6, pp. 1028-1037
Persistent link: https://www.econbiz.de/10010437674