Narrow search
Showing 1 - 10 of 5,260
Cover Image
Do perceptions of switching costs vary across customers' household purchase decision roles?
Tesfom, Goitom - In: Journal of global scholars of marketing science : … 32 (2022) 4, pp. 511-529
Persistent link: https://www.econbiz.de/10013415455
Cover Image
Quality provision in hospital markets with demand inertia : the role of patient expectations
Sá, Luís; Straume, Odd Rune - In: Journal of health economics 80 (2021), pp. 1-17
Persistent link: https://www.econbiz.de/10013179157
Cover Image
Switching barriers and customer retention : why customers dissatisfied with online service recovery remain loyal
Li, Chia-Ying - In: Journal of service theory and practice : JSTP 25 (2015) 4, pp. 370-393
Persistent link: https://www.econbiz.de/10011400714
Cover Image
Exploring the moderating effects of relationship inertia and switching cost on automated service quality-customer statisfaction-retention link in a CRM ecosystem : empirical eviden...
Baksi, Arup Kumar; Parida, Bivraj Bhusan - In: Paradigm : the journal of Institute of Management Technology 16 (2012) 1, pp. 51-69
Persistent link: https://www.econbiz.de/10011758502
Cover Image
Exploring the switching intention of patients to e-health consultations platforms : blending inertia with push–pull–mooring framework
Dogra, Nikita; Bakshi, Shuchita; Gupta, Anil - In: Journal of Asia Business Studies 17 (2023) 1, pp. 15-37
Persistent link: https://www.econbiz.de/10014335336
Cover Image
Enemies of cloud services usage : inertia and switching costs
Lucia-Palacios, Laura; Pérez-López, Raúl; … - In: Service business 10 (2016) 2, pp. 447-467
Persistent link: https://www.econbiz.de/10011722330
Cover Image
How health plan enrollees value prices relative to supplemental benefits and service quality
Bünnings, Christian; Schmitz, Hendrik; Tauchmann, Harald; … - 2015
This paper empirically assesses the relative role of health plan prices, service quality and optional benefits in the decision to choose a health plan. We link representative German SOEP panel data from 2007 to 2010 to (i) health plan service quality indicators, (ii) measures of voluntary...
Persistent link: https://www.econbiz.de/10010487966
Cover Image
How health plan enrollees value prices relative to supplemental benefits and service quality
Bünnings, Christian; Schmitz, Hendrik; Tauchmann, Harald; … - 2015
This paper empirically assesses the relative role of health plan prices, service quality and optional benefits in the decision to choose a health plan. We link representative German SOEP panel data from 2007 to 2010 to (i) health plan service quality indicators, (ii) measures of voluntary...
Persistent link: https://www.econbiz.de/10010490826
Cover Image
How health plan enrollees value prices relative to supplemental benefits and service quality
Bünnings, Christian; Schmitz, Hendrik; Tauchmann, Harald; … - 2015
This paper empirically assesses the relative role of health plan prices, service quality and optional benefits in the decision to choose a health plan. We link representative German SOEP panel data from 2007 to 2010 to (i) health plan service quality indicators, (ii) measures of voluntary...
Persistent link: https://www.econbiz.de/10010493156
Cover Image
How Health Plan Enrollees Value Prices Relative to Supplemental Benefits and Service Quality
Bünnings, Christian - 2015
This paper empirically assesses the relative role of health plan prices, service quality and optional benefits in the decision to choose a health plan. We link representative German SOEP panel data from 2007 to 2010 to (i) health plan service quality indicators, (ii) measures of voluntary...
Persistent link: https://www.econbiz.de/10013025739