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Does customer relationship management influence call centre quality performance? : an empirical industry analysis
Abdullateef, Aliyu Olayemi; Salniza Md. Salleh - In: Total quality management & business excellence : an … 24 (2013) 9, pp. 1035-1045
Persistent link: https://www.econbiz.de/10009793761
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The roles of technology in enhancing service excellence in Malaysian higher education industry
Hasfizani Ariffin; Mokhtar, Sany Sanuri Mohd; Yusmani … - In: International journal of business excellence : IJBEX 27 (2022) 2, pp. 189-201
Persistent link: https://www.econbiz.de/10013336575
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Impact of after-sales service on consumer behavioural intentions
Aslam, Wajeeha; Farhat, Kashif - In: International journal of business and systems research … 14 (2020) 1, pp. 44-55
Persistent link: https://www.econbiz.de/10012168722
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The journey of service quality to loyalty : a gender-based multigroup analysis in car-hailing service
Aslam, Wajeeha; Arif, Imtiaz; Farhat, Kashif - In: International journal of business environment : IJBE 15 (2024) 1, pp. 1-24
Persistent link: https://www.econbiz.de/10015060978
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The role of customer trust, service quality and value dimensions in determining satisfaction and loyalty : an empirical study of mobile telecommunication industry in Pakistan
Aslam, Wajeeha; Arif, Imtiaz; Farhat, Kashif; … - In: Market : review for marketing theory and practice 30 (2018) 2, pp. 177-194
Persistent link: https://www.econbiz.de/10011994848