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The devil you know : self-esteem and switching responses to poor service
Consiglio, Irene; Van Osselaer, Stijn M. J. - In: Journal of consumer research : JCR ; an … 46 (2019) 3, pp. 590-605
Persistent link: https://www.econbiz.de/10012120598
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Retailing groundedness : how to improve customer experience, brand perceptions, and customer loyalty through feelings of groundedness
Bruckberger, Gianna; Fuchs, Christoph; Schreier, Martin; … - In: Journal of retailing 99 (2023) 4, pp. 594-604
Persistent link: https://www.econbiz.de/10014465661
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The Starbucks effect : when name-based order identification increases customers' store preference and service satisfaction
Lim, Sarah; Van Osselaer, Stijn M. J.; Goodman, Joseph K.; … - In: Journal of retailing 100 (2024) 2, pp. 316-329
Persistent link: https://www.econbiz.de/10015065226