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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Indien
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Bank
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Finanzsektor
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25
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22
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21
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18
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17
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15
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15
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14
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Quach, Sara
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11
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Springer Fachmedien Wiesbaden
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Australian and New Zealand Marketing Academy
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Brandenburgische Technische Universität Cottbus-Senftenberg
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Center for Service Excellence
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Christian-Albrechts-Universität zu Kiel
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
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Cornell University / Food and Nutrition Policy Program
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1
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1
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1
National Institute of Economic and Social Research
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Naučno-Praktičeskaja Konferencija "Banki, Processy, Standarty, Kačestvo" <7, 2011>
1
Naučno-Praktičeskaja Konferencija Povyšenie Funkcionalʹnoj Roli Bankovskoj Sistemy Čerez Ulučšenie Kačestva Ee Dejatelʹnosti: Upravlenie Biznes-Processami v Banke Rossii i Kreditnych Organizacijach <3, 2006, Ufa>
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
Volkswirtschaftliches Institut für Mittelstand und Handwerk an der Universität Göttingen
1
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International journal of hospitality management
312
Journal of retailing and consumer services
288
Journal of business research : JBR
188
The journal of services marketing
165
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
140
The service industries journal
138
Journal of hospitality marketing & management
115
International journal of contemporary hospitality management
114
Services marketing quarterly
103
Journal of travel and tourism marketing
102
Tourism management : research, policies, practice
74
Journal of air transport management
72
Journal of service research : JSR
71
The TQM journal : the international review of organizational improvement
71
International journal of services and operations management
70
Service business
70
International journal of quality and service sciences
68
Cogent business & management
66
International journal of quality & reliability management
64
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
59
Total quality management & business excellence
58
International journal of productivity and quality management : IJPQM
56
International journal of services, economics and management
55
Journal of service management
55
Asia Pacific journal of marketing and logistics
53
Managing service quality : MSQ ; an international journal
52
International journal of services and operations management : IJSOM
51
The international journal of bank marketing : IJBM
48
Quality management journal : QMJ
44
Journal of Asian finance, economics and business : JAFEB
43
Journal of the Academy of Marketing Science
39
Journal of service research
36
Psychology & marketing
35
International journal of business information systems : IJBIS
34
Journal of strategic marketing
34
International journal of electronic marketing and retailing : IJEMR
33
Journal of hospitality and tourism insights
33
Marketing intelligence & planning
32
Journal of service theory and practice : JSTP
31
Journal of retailing
30
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ECONIS (ZBW)
8,329
EconStor
13
OLC EcoSci
4
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1
Online banking adoption : a factor validation and satisfaction causation study in the context of Indian banking customers
Sikdar, Pallab
;
Kumar, Amresh
;
Makkad, Munish
- In:
The international journal of bank marketing : IJBM
33
(
2015
)
6
,
pp. 760-785
Persistent link: https://www.econbiz.de/10011456305
Saved in:
2
Perceived service quality and customer satisfaction : a missing link in Indian banking sector
Nambiar, Bindu K.
;
Ramanathan, Hareesh N.
;
Rana, Sudhir
; …
- In:
Vision : the journal of business perspective
23
(
2019
)
1
,
pp. 44-55
Persistent link: https://www.econbiz.de/10012161362
Saved in:
3
A study on customers perception towards online banking during Covid-19
Cherukur, Ram Babu
;
Sivakumar S
- In:
Journal of Contemporary Issues in Business and Government
26
(
2020
)
2
,
pp. 980-986
Persistent link: https://www.econbiz.de/10012544290
Saved in:
4
Exploring the moderating effects of relationship inertia and switching cost on automated service quality-customer statisfaction-retention link in a CRM ecosystem : empirical eviden...
Baksi, Arup Kumar
;
Parida, Bivraj Bhusan
- In:
Paradigm : the journal of Institute of Management Technology
16
(
2012
)
1
,
pp. 51-69
Persistent link: https://www.econbiz.de/10011758502
Saved in:
5
Service quality and customers' purchase intentions : an empirical study of the Indian banking sector
Choudhury, Koushiki
- In:
The international journal of bank marketing : IJBM
31
(
2013
)
7
,
pp. 529-543
Persistent link: https://www.econbiz.de/10010200804
Saved in:
6
The influence of customer-perceived service quality on customers’ behavioural intentions : a study of public and private sector banks, class and mass banking and consumer policy im...
Choudhury, Koushiki
- In:
International review on public and non-profit marketing
11
(
2014
)
1
,
pp. 47-73
Persistent link: https://www.econbiz.de/10010338719
Saved in:
7
Study the customers' perception towards banking services : a research report on Indian public sector banks
Limbad, Shailesh
- In:
Acta Universitatis Danubius / Oeconomica
9
(
2013
)
5
,
pp. 16-27
Persistent link: https://www.econbiz.de/10010341516
Saved in:
8
Service quality and customers' behavioural intentions : class and mass banking and implications for the consumer and society
Choudhry, Koushiki
- In:
Asia Pacific journal of marketing and logistics
27
(
2015
)
5
,
pp. 735-757
Persistent link: https://www.econbiz.de/10011478834
Saved in:
9
Service quality dimensions : an empirical investigation of commercial banks in
India
using SERVQUAL
Arora, Hitesh
;
Arora, Padmasai
- In:
International journal of services and operations management
21
(
2015
)
1
,
pp. 50-72
Persistent link: https://www.econbiz.de/10011403656
Saved in:
10
Service quality gap approach : a case of Indian customer's satisfaction of private banks
Ali, Sadia Samar
;
Kaur, R.
;
Pande, Maj J. C.
;
Ahmad, F.
- In:
International journal of business excellence
7
(
2014
)
4
,
pp. 429-453
Persistent link: https://www.econbiz.de/10011296478
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