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The influence of customer-perceived service quality on customers’ behavioural intentions : a study of public and private sector banks, class and mass banking and consumer policy implications
Choudhury, Koushiki, (2014)
A scale for measuring Internet banking service quality : literature review and validation with Indian public sector banks
Kundu, Sukanya, (2014)
Service quality and customers' behavioural intentions : class and mass banking and implications for the consumer and society
Choudhry, Koushiki, (2015)