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Service failures in times of crisis : an analysis of eWOM emotionality
Gerrath, Maximilian H. E. E.; Mafael, Alexander; … - In: Journal of business research : JBR 154 (2023), pp. 1-12
Persistent link: https://www.econbiz.de/10013468762
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When customer involvement hinders/promotes product innovation performance : the concurrent effect of relationship quality and role ambiguity
Najafi-Tavani, Saeed; Zaefarian, Ghasem; Robson, Matthew J. - In: Journal of business research : JBR 145 (2022), pp. 130-143
Persistent link: https://www.econbiz.de/10013197888
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Would you like to add a gratuity? : when explicit requests hamper tipping
Dyussembayeva, Shynar; Viglia, Giampaolo; Nieto-Garcia, … - In: Journal of business research : JBR 139 (2022), pp. 908-917
Persistent link: https://www.econbiz.de/10013194295
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Dashed expectations in service experiences : effects of robots human-likeness on customers' responses
Grazzini, Laura; Viglia, Giampaolo; Nunan, Daniel - In: European journal of marketing 57 (2023) 4, pp. 957-986
Persistent link: https://www.econbiz.de/10014252225