Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Dienstleistungsqualität"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Price knowledge and price expe...
Similar by person
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Dienstleistungsqualität
Consumer behaviour
13
Konsumentenverhalten
13
Beziehungsmarketing
11
Relationship marketing
11
Dienstleistungsmarketing
4
Einzelhandel
4
Geschäftsverbindung
4
Kontaktaufnahme
4
Kundenmanagement
4
Lieferantenmanagement
4
Service quality
4
Services marketing
4
Share Economy
4
Sharing economy
4
Supplier relationship management
4
Marketing
3
Retail trade
3
Switching behaviour
3
Wechselverhalten
3
value creation
3
Customer integration
2
Customer service
2
Deutschsprachiger Raum
2
German-speaking countries
2
Germany
2
Innovation
2
Innovationen
2
Knowledge management
2
Kundenintegration
2
Kundenservice
2
Market research
2
Marktforschung
2
Meta-Analyse
2
Meta-analysis
2
Partial least squares
2
Product differentiation
2
Produktdifferenzierung
2
Resources
2
Strategic management
2
more ...
less ...
Online availability
All
Undetermined
1
Type of publication
All
Article
4
Type of publication (narrower categories)
All
Article in journal
2
Aufsatz im Buch
2
Aufsatz in Zeitschrift
2
Book section
2
Language
All
German
2
English
2
Author
All
Pick, Doreén
4
Alavi, Sascha
1
Habel, Johannes
1
Kannler, Jens
1
Published in...
All
Customer Experience : Forum Dienstleistungsmanagement
1
Dienstleistungsmanagement und Social Media : Potenziale, Strategien und Instrumente
1
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
1
Journal of retailing and consumer services
1
Source
All
ECONIS (ZBW)
4
Showing
1
-
4
of
4
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Die Relevanz von Social Media für B2B-Referenzen von Dienstleistungsunternehmen
Pick, Doreén
- In:
Dienstleistungsmanagement und Social Media : …
,
(pp. 321-343)
.
2013
Persistent link: https://www.econbiz.de/10009756219
Saved in:
2
"Switching is easy" : service firm communications to encourage customer switching
Pick, Doreén
- In:
Journal of retailing and consumer services
21
(
2014
)
4
,
pp. 502-509
Persistent link: https://www.econbiz.de/10010388546
Saved in:
3
Kundenserviceintegration als Erfolgsbaustein eines Customer Experience Management-Ansatzes im Telekommunikationssektor
Pick, Doreén
;
Kannler, Jens
- In:
Customer Experience : Forum Dienstleistungsmanagement
,
(pp. 107-132)
.
2012
Persistent link: https://www.econbiz.de/10009549637
Saved in:
4
When serving customers includes correcting them : understanding the ambivalent effects of enforcing service rules
Habel, Johannes
;
Alavi, Sascha
;
Pick, Doreén
- In:
International journal of research in marketing : IJRM ; …
34
(
2017
)
4
,
pp. 919-941
Persistent link: https://www.econbiz.de/10011792413
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
