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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Consumer behaviour
9
Konsumentenverhalten
9
Customer integration
4
Kundenintegration
4
Satisfaction
4
Zufriedenheit
4
Dienstleistung
3
E-commerce
3
Electronic Commerce
3
Service innovation
3
Service quality
3
Services
3
Social Web
3
Social web
3
Betriebliche Wertschöpfung
2
Beziehungsmarketing
2
Brand management
2
Co-creation dynamics
2
Customer satisfaction
2
Dienstleistungssektor
2
Digitalisierung
2
Digitization
2
E-SERVAR scale
2
E-service quality variation
2
E-services
2
Einzelhandel
2
Emotion
2
Innovation
2
Innovation management
2
Innovationsmanagement
2
Kundenzufriedenheit
2
Life satisfaction
2
Markenführung
2
Measurement
2
Messung
2
Online retailing
2
Online-Handel
2
Relational view
2
Relationship marketing
2
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Chen, Yen Chun
1
Chen, Yen-chun
1
Chou, Cindy Yunhsin
1
Laud, Gaurangi
1
Lee, Crystal Tzu-Ying
1
Leo, Wei Wei Cheryl
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Liao, Shuling
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Shen, Yung-Cheng
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Shen, Yung-cheng
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Yu, Fu-Kai
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Journal of service management
1
Journal of service theory and practice : JSTP
1
The service industries journal
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ECONIS (ZBW)
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Service system well-being : scale development and validation
Laud, Gaurangi
;
Chou, Cindy Yunhsin
;
Leo, Wei Wei Cheryl
- In:
Journal of service management
34
(
2023
)
3
,
pp. 368-402
Persistent link: https://www.econbiz.de/10014337973
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2
An integrated model of customer loyalty : an empirical examination in retailing practice
Chen, Yen-chun
;
Shen, Yung-cheng
;
Liao, Shuling
- In:
The service industries journal
29
(
2009
)
3/4
,
pp. 267-280
Persistent link: https://www.econbiz.de/10003870587
Saved in:
3
Measuring quality variations in e-service
Chen, Yen Chun
;
Shen, Yung-Cheng
;
Lee, Crystal Tzu-Ying
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 427-452
Persistent link: https://www.econbiz.de/10011627184
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