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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Consumer behaviour
82,955
Konsumentenverhalten
80,475
Theorie
11,936
Theory
11,679
Relationship marketing
9,029
Beziehungsmarketing
8,993
Crime
8,193
Kriminalität
8,166
USA
7,702
Brand management
7,631
Markenführung
7,588
United States
7,248
Brand image
6,745
Recruitment
6,719
Markenimage
6,702
Personalbeschaffung
6,456
Arbeitsmarktdiskriminierung
6,398
Labour market discrimination
6,213
Customer satisfaction
5,679
Online-Handel
5,602
Online retailing
5,592
Deutschland
5,513
Kundenzufriedenheit
5,513
Germany
5,046
Social Web
4,977
Social web
4,974
Online-Marketing
4,603
Internet marketing
4,589
Service quality
4,430
Brand
4,340
Markenartikel
4,335
Einzelhandel
4,286
Retail trade
4,243
Experiment
4,217
Electronic Commerce
3,679
Werbewirkung
3,644
Advertising effects
3,603
Verbraucherverhalten
3,593
E-commerce
3,565
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Online availability
All
Undetermined
2,344
Free
730
Type of publication
All
Article
3,849
Book / Working Paper
531
Type of publication (narrower categories)
All
Article in journal
3,748
Aufsatz in Zeitschrift
3,748
Aufsatz im Buch
97
Book section
97
Graue Literatur
78
Non-commercial literature
78
Hochschulschrift
68
Working Paper
63
Arbeitspapier
60
Thesis
48
Conference paper
30
Konferenzbeitrag
30
Collection of articles of several authors
12
Sammelwerk
12
Bibliografie enthalten
9
Bibliography included
9
Aufsatzsammlung
5
Collection of articles written by one author
5
Sammlung
5
Konferenzschrift
4
Case study
3
Fallstudie
3
Amtsdruckschrift
1
Conference proceedings
1
Government document
1
Handbook
1
Handbuch
1
Mikroform
1
Reprint
1
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English
4,300
German
78
Finnish
1
French
1
Swedish
1
Author
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Han, Heesup
30
Mattila, Anna S.
24
Usman, Osly
20
Prentice, Catherine
17
McColl-Kennedy, Janet R.
15
Line, Nathaniel D.
14
Balaji, M. S.
13
Gong, Taeshik
12
Klaus, Philipp
12
Prybutok, Victor R.
12
Bilgihan, Anil
11
Gustafsson, Anders
11
Hanks, Lydia
11
Jang, Soocheong
11
Propper, Carol
11
Gursoy, Dogan
10
Miao, Li
10
Quach, Sara
10
Sharma, Piyush
10
Sreejesh, S.
10
Hollebeek, Linda D.
9
Hyun, Sunghyup Sean
9
Voorhees, Clay M.
9
Wong, IpKin Anthony
9
Xu, Xun
9
Ali, Faizan
8
Amin, Muslim
8
Harun, Ahasan
8
Park, Jungkun
8
Qu, Hailin
8
Sparks, Beverley
8
Wu, Luorong
8
Ahn, Jiseon
7
Beck, Adrian
7
Bujisic, Milos
7
Carlson, Jamie
7
Gaynor, Martin
7
Grewal, Dhruv
7
Kim, Jinkyung Jenny
7
Kim, Woo Gon
7
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Institution
All
National Bureau of Economic Research
5
Springer Fachmedien Wiesbaden
2
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
2
Christian-Albrechts-Universität zu Kiel
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Friedrich-Schiller-Universität Jena
1
IGI Global
1
Institutet för Ekonomisk Forskning <Lund>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
Verlag Dr. Kovač
1
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Published in...
All
Journal of retailing and consumer services
230
International journal of hospitality management
199
Journal of business research : JBR
120
The journal of services marketing
106
Journal of hospitality marketing & management
77
International journal of contemporary hospitality management
76
Services marketing quarterly
66
Journal of travel and tourism marketing
64
The service industries journal
63
Cogent business & management
47
Journal of service research : JSR
47
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
42
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
41
Service business
36
Journal of service management
32
Tourism management : research, policies, practice
32
Asia Pacific journal of marketing and logistics
31
The international journal of bank marketing : IJBM
29
International journal of quality and service sciences
28
Journal of air transport management
27
International journal of electronic marketing and retailing : IJEMR
26
International journal of services and operations management
26
International journal of services, economics and management
26
Psychology & marketing
26
Journal of service research
25
The TQM journal : the international review of organizational improvement
25
Journal of retailing
23
Journal of strategic marketing
23
Total quality management & business excellence
23
European journal of marketing : EJM
22
International journal of quality & reliability management
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Journal of hospitality and tourism insights
21
Journal of the Academy of Marketing Science
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
Journal of internet commerce
20
Managing service quality : MSQ ; an international journal
20
Journal of Asian finance, economics and business : JAFEB
19
Journal of service theory and practice
19
Marketing intelligence & planning
19
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Source
All
ECONIS (ZBW)
4,377
EconStor
3
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1
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of
4,380
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date (oldest first)
1
The role of staffing and orientation practices in predicting service-oriented organizational citizenship behavior
Nasurdin, Aizzat Mohd
;
Noor Hazlina Ahmad
;
Ling, Tan Cheng
- In:
Asian Academy of Management journal : AAMJ
21
(
2016
)
2
,
pp. 27-51
Persistent link: https://www.econbiz.de/10011665296
Saved in:
2
Staffing and selection strategies for service quality
Whetzel, Deborah L.
;
McDaniel, Michael A.
- In:
Customer service delivery : research and best practices
,
(pp. 173-194)
.
2006
Persistent link: https://www.econbiz.de/10003336361
Saved in:
3
The extended roster quality staffing problem : addressing roster quality variation within a staffing planning period
Komarudin
;
De Feyter, Tim
;
Guerry, Marie-Anne
;
Vanden …
- In:
Journal of scheduling : JOS
23
(
2020
)
2
,
pp. 95-115
Persistent link: https://www.econbiz.de/10012228981
Saved in:
4
Teacher applicant
hiring
and teacher performance : evidence from DC public schools
Jacob, Brian Aaron
;
Rockoff, Jonah E.
;
Taylor, Eric S.
; …
- In:
Journal of public economics
166
(
2018
),
pp. 81-97
Persistent link: https://www.econbiz.de/10012035923
Saved in:
5
Why are health care managers biased against
hiring
service providers with tattoos?
Arndt, Aaron D.
;
McCombs, Gayle
;
Tolle, Susan Lynn
; …
- In:
Services marketing quarterly
38
(
2017
)
2
,
pp. 88-99
Persistent link: https://www.econbiz.de/10011756676
Saved in:
6
Mitarbeiterorientiertes Management von Dienstleistungsmarken
Nerdinger, Friedemann W.
;
Neumann, Christina
- In:
Dienstleistungsmarken : Forum Dienstleistungsmanagement
,
(pp. 213-231)
.
2008
Persistent link: https://www.econbiz.de/10003677263
Saved in:
7
Rekrutierung von serviceorientierten Mitarbeitern : Ausbildung als Ressource am Beispiel der Bankausbildung
Kriependorf, Maike
- In:
Serviceorientierung im Unternehmen : Forum …
,
(pp. 255-273)
.
2010
Persistent link: https://www.econbiz.de/10003943254
Saved in:
8
Staffing services quality and innovativeness in pharmaceutical companies
Matías-Reche, Fernando
;
García-Morales, Víctor Jesús
; …
- In:
International journal of selection and assessment
18
(
2010
)
3
,
pp. 342-350
Persistent link: https://www.econbiz.de/10008659275
Saved in:
9
Teacher pay & teacher quality : attracting, developing, & retaining the best teachers
Stronge, James H.
;
Gareis, Christopher R.
;
Little, …
-
2006
Persistent link: https://www.econbiz.de/10003139082
Saved in:
10
Do school accountability system make it more difficult for low-performing schools to attract and retain high-quality teachers?
Clotfelter, Charles T.
;
Ladd, Helen F.
;
Vigdor, Jacob L.
; …
- In:
Journal of policy analysis and management : the journal …
23
(
2004
)
2
,
pp. 251-271
Persistent link: https://www.econbiz.de/10002004197
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