Staffing and selection strategies for service quality
Year of publication: |
2006
|
---|---|
Authors: | Whetzel, Deborah L. ; McDaniel, Michael A. |
Published in: |
Customer service delivery : research and best practices. - San Francisco, Calif. : Jossey-Bass. - 2006, p. 173-194
|
Subject: | Personalauswahl | Personnel selection | Personalbeschaffung | Recruitment | USA | United States | Dienstleistungssektor | Service industry | Dienstleistungsqualität | Service quality |
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