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The Chinese perception of quality : model building and analysis based on consumers' perception

Cheng, Hong; Li, Dandan; Luo, Lianfa - In: Journal of chinese management : JCM 1 (2014), pp. 1-22

Theory construction and data reconstruction are required for the evaluation of quality in China. Taking into consideration existing mature quality evaluation models (particularly the methods of evaluating customer satisfaction) and China's unique national conditions during its economic...

Persistent link: https://www.econbiz.de/10010414278

How do customers navigate perceived inappropriateness of collective emotion in group service recovery? : an application of cognitive dissonance theory

Xu, Xing'an; Liu, Juan; Cai, Ruiying - In: Tourism management : research, policies, practice 93 (2022), pp. 1-13

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Empathic accuracy in artificial intelligence service recovery

Xu, Xing'an; Wen, Najuan; Liu, Juan - In: Tourism review 79 (2024) 5, pp. 1058-1075

Persistent link: https://www.econbiz.de/10015049402

Modeling multi-stage healthcare systems with service interactions under blocking for bed allocation

Wu, Xiaodan; Li, Juan; Chu, Chao-Hsien - In: European journal of operational research : EJOR 278 (2019) 3, pp. 927-941

Persistent link: https://www.econbiz.de/10012102515