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Healthcare performance excellence : a comparison of Baldrige Award recipients and competitors
Schulingkamp, Ronald C.; Latham, John R. - In: Quality management journal : QMJ 22 (2015) 3, pp. 6-22
Persistent link: https://www.econbiz.de/10011309906
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The "control tower" approach to optimising complex service delivery performance
Meekings, Alan; Briault, Steve - In: Measuring business excellence : the journal of … 17 (2013) 3, pp. 15-27
Persistent link: https://www.econbiz.de/10010197592
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CRM/e-CRM effects on banks performance and customer-bank relationship quality
Al-Refaie, Abbas; AL Tahat, Mohammad D.; Bata, Nour - In: International journal of enterprise information systems … 10 (2014) 2, pp. 62-80
Persistent link: https://www.econbiz.de/10010407872
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Quality certification, performance and size in hotel chains
Pereira-Moliner, Jorge; Tarí, Juan José - In: Tourism economics : the business and finance of tourism … 21 (2015) 2, pp. 307-324
Persistent link: https://www.econbiz.de/10011296990
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Synergistic effect of TQM-SCM initiatives in organizational performance : evidence from the service (logistics) sector
Shaikh, Shazia Shaheen; Song, Huaming; Ameer, Muhammad Saad - In: Nankai business review international 15 (2024) 2, pp. 207-223
Persistent link: https://www.econbiz.de/10015064735
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A study of the relationship between total quality management and business performance in the banking sector
Tagger, Sukhjinder Singh; Gupta, Munish - In: International journal of business competition and … 7 (2020) 2, pp. 118-132
Persistent link: https://www.econbiz.de/10012506221
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Operating Performance Effects of Service Quality and Environmental Sustainability Capabilities in Logistics
Garcia-Dastugue, Sebastian - 2018
because ex ante it is difficult to assess the potential performance benefits of suchinvestments. This paper investigates the … operating performance implications of service qualityand environmental sustainability in the context of logistics. Specifically …-year post-award period. Additionally, the performance benefits associated withservice quality awards are greater than those …
Persistent link: https://www.econbiz.de/10012911668
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An empirical study of employee loyalty, service quality, cost reduction and company performance
Tomic, Ivana; Tesic, Zdravko; Kuzmanovic, Bogdan; … - In: Economic research 31 (2018) 1,1, pp. 827-846
Persistent link: https://www.econbiz.de/10012486602
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Measuring the impact of soft and hard quality practices on service innovation and organisational performance
Khan, Bilal Ahmad; Naeem, Hummayoun - In: Total quality management & business excellence : an … 29 (2018) 12, pp. 1402-1426
Persistent link: https://www.econbiz.de/10011919000
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High performance work systems for service quality : boundary conditions and influence processes
Hong, Ying; Jiang, Yuan; Liao, Hui; Sturman, Michael C. - In: Human resource management 56 (2017) 5, pp. 747-767
Persistent link: https://www.econbiz.de/10011762733