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Cultural biases in word-of-mouth recommendation : a twelve country study in the airline services industry
Messner, Wolfgang - In: Journal of customer behaviour 17 (2018) 4, pp. 279-305
Persistent link: https://www.econbiz.de/10012050901
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Value or quality? : differences in airlines' customer satisfaction strategies across national markets
Messner, Wolfgang - In: Services marketing quarterly 41 (2020) 3, pp. 205-235
Persistent link: https://www.econbiz.de/10012256939
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The impact of language proficiency on airline service satisfaction
Messner, Wolfgang - In: Journal of travel and tourism marketing 37 (2020) 2, pp. 169-184
Persistent link: https://www.econbiz.de/10012289314
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Cross-cultural measurement of transaction-specific customer satisfaction in the services industry
Messner, Wolfgang - In: Journal of customer behaviour 15 (2016) 4, pp. 369-393
Persistent link: https://www.econbiz.de/10011655571
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The impact of an aircraft's service environment on perceptions of in-flight food quality
Messner, Wolfgang - In: Journal of air transport management 53 (2016), pp. 123-130
Persistent link: https://www.econbiz.de/10011546137