The increasing availability of mobile banking has the potential to transform the way consumers interact with their financial institutions and expand access to financial services for previously underserved populations. However, given the sensitive nature of the information shared when using...

This paper focuses on customers' attitudes towards internet banking (IB), with particular reference to generational differences vis-à-vis such service. These factors are important for banks to project how demand is likely to develop over time. After modelling the IB adoption decision across a...