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What leads customers to stay with an online transportation service in emerging markets?
Le, Hoang T. P. M.; Park, Jungkun - In: International journal of business innovation and … 30 (2023) 3, pp. 323-351
With the continuous development of technologies and user demand, mobile app functions have become more and more diversified in category extension, specifically app-based shared transportation platforms (ABSTP). This study focuses on predictors of loyalty intention in the mobile app portfolio of...
Persistent link: https://www.econbiz.de/10014293975
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Building e-loyalty towards online food delivery apps : a serial-mediation model
Mittal, Ella; Kaur, Navneet - In: Asian Academy of Management journal 28 (2023) 1, pp. 139-161
This study analysed the mechanism to generate e-loyalty among customers through e-service quality regarding OFD (OFD) apps. It examined the indirect influence of e-service quality on e-loyalty through the mediation of e-trust and e-satisfaction of customers. The serial mediation approach was...
Persistent link: https://www.econbiz.de/10014321323
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Online versus in-person services : effects on patients and providers
Dahlstrand-Rudin, Amanda; Le Nestour, Nestor; Michaels, Guy - 2024
Persistent link: https://www.econbiz.de/10015049260
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Online versus in- person services : effects on patients and providers
Dahlstrand-Rudin, Amanda; Le Nestour, Nestor; Michaels, Guy - 2024
Persistent link: https://www.econbiz.de/10014631383
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Online versus in-person services : effects on patients and providers
Dahlstrand-Rudin, Amanda; Le Nestour, Nestor; Michaels, Guy - 2024
primary care doctor consultations. We use novel data from Sweden and an effectively random assignment of patients to nurses …, who differ in their propensity to direct patients to online versus inperson consultations. Our findings reveal that online …'s advantages for different patients and how to improve hybrid organizations' cost effectiveness. …
Persistent link: https://www.econbiz.de/10014637285
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Online versus in-person services : effects on patients and providers
Dahlstrand, Amanda; Le Nestour, Nestor; Michaels, Guy - 2024
primary care doctor consultations. We use novel data from Sweden and an effectively random assignment of patients to nurses …, who differ in their propensity to direct patients to online versus in-person consultations. Our findings reveal that … online’s advantages for different patients and how to improve hybrid organizations’ cost effectiveness. …
Persistent link: https://www.econbiz.de/10014637277
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Online relationship quality : testing an integrative and comprehensive model in the banking industry
Brun, Isabelle; Rajaobelina, Lova; Ricard, Line - In: Journal of relationship marketing : innovations & … 15 (2016) 4, pp. 219-246
Persistent link: https://www.econbiz.de/10011633635
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Internet-banking customer analysis based on perceptions of service quality in Taiwan
Liang, Chih-Chin; Wu, Pei-Ching - In: Total quality management & business excellence : an … 26 (2015) 5/6, pp. 550-568
Persistent link: https://www.econbiz.de/10011305706
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Käuferverhalten bei legalen Musikdownloads : Auswahlverhalten, Qualitätsbeurteilung und Kundenbindung
Schwenkert, Ferdinand Emanuel - 2006 - 1. Aufl.
Persistent link: https://www.econbiz.de/10003354638
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Adding clicks to bricks : a study of the consequences on customer loyalty in a service context
Fernández-Sabiote, Estela; Román, Sergio - In: Electronic commerce research and applications 11 (2012) 1/6, pp. 36-48
Persistent link: https://www.econbiz.de/10009730288