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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Customer satisfaction
15,448
Kundenzufriedenheit
13,864
Künstliche Intelligenz
11,255
Artificial intelligence
10,948
Service quality
6,929
Consumer behaviour
6,393
Relationship marketing
6,313
Beziehungsmarketing
6,268
Konsumentenverhalten
6,222
Customer service
3,451
Kundenservice
3,058
Theory
1,834
Theorie
1,833
Prognoseverfahren
1,788
Forecasting model
1,784
artificial intelligence
1,334
customer satisfaction
1,295
Online-Handel
1,201
Online retailing
1,197
Machine learning
1,184
Deutschland
1,173
Job satisfaction
1,173
Arbeitszufriedenheit
1,170
machine learning
1,162
Satisfaction
1,141
Electronic Commerce
1,132
Germany
1,108
E-commerce
1,091
Qualitätsmanagement
1,025
Emotion
1,021
Quality management
996
USA
938
Innovation
909
Urlaubsverhalten
908
Holiday behaviour
907
Digitalisierung
900
United States
889
Beschwerdemanagement
881
Artificial Intelligence
879
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Undetermined
3,135
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1,143
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5,850
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5,647
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80
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55
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51
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31
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31
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Sammelwerk
22
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15
Konferenzschrift
10
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7
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7
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7
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7
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4
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3
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3
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3
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2
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2
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1
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1
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1
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1
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English
6,515
German
185
French
1
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1
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Han, Heesup
34
Prentice, Catherine
26
Mattila, Anna S.
25
Prybutok, Victor R.
22
Usman, Osly
19
Sharma, Piyush
18
Wong, IpKin Anthony
17
McColl-Kennedy, Janet R.
16
Shahin, Arash
15
Balaji, M. S.
14
Söderlund, Magnus
14
Gustafsson, Anders
13
Bilgihan, Anil
12
Gong, Taeshik
11
Grégoire, Yany
11
Guchait, Priyanko
11
Gursoy, Dogan
11
Sparks, Beverley
11
Van Vaerenbergh, Yves
11
Ali, Faizan
10
Amin, Muslim
10
Edvardsson, Bo
10
Hyun, Sunghyup Sean
10
Jang, Soocheong
10
Ladhari, Riadh
10
Quach, Sara
10
Ringle, Christian M.
10
Roy, Sanjit
10
Sreejesh, S.
10
Su, LuJun
10
Torres, Edwin N.
10
Hammerschmidt, Maik
9
Hsu, Cathy H. C.
9
Hsu, Maxwell K.
9
Izogo, Ernest Emeka
9
Klaus, Philipp
9
Miao, Li
9
Qin, Hong
9
Roberts-Lombard, Mornay
9
Wu, Luorong
9
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Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Nomos Verlagsgesellschaft
3
National Bureau of Economic Research
2
Springer Fachmedien Wiesbaden
2
ANZMAC Conference <2019, Wellington>
1
Australian and New Zealand Marketing Academy
1
Autohaus Buch und Formular
1
Books on Demand GmbH <Norderstedt>
1
Brandenburgische Technische Universität Cottbus-Senftenberg
1
Center for Service Excellence
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Cornell University / Food and Nutrition Policy Program
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
European Business School <Oestrich-Winkel>
1
European Society for Opinion and Marketing Research
1
Friedrich-Schiller-Universität Jena
1
Fördergesellschaft Marketing an der Universität Augsburg
1
IGI Global
1
International Conference on Services Management <North Cyprus)>
1
Leuphana Universität Lüneburg
1
Ludwig-Maximilians-Universität München
1
Marketing Research Congress <44, 1991, Luxembourg>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien München GmbH
1
Verlag Dr. Kovač
1
Volkswirtschaftliches Institut für Mittelstand und Handwerk an der Universität Göttingen
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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International journal of hospitality management
234
Journal of retailing and consumer services
229
Journal of business research : JBR
152
The journal of services marketing
147
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
130
The service industries journal
112
Journal of hospitality marketing & management
100
International journal of contemporary hospitality management
96
Journal of travel and tourism marketing
85
Services marketing quarterly
80
Tourism management : research, policies, practice
69
Journal of air transport management
68
Service business
62
The TQM journal : the international review of organizational improvement
62
International journal of services and operations management
60
International journal of quality and service sciences
59
Cogent business & management
56
Journal of service management
56
Journal of service research : JSR
56
International journal of quality & reliability management
52
Total quality management & business excellence
52
International journal of productivity and quality management : IJPQM
49
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
47
Asia Pacific journal of marketing and logistics
46
International journal of services, economics and management
46
Managing service quality : MSQ ; an international journal
42
International journal of services and operations management : IJSOM
38
Journal of service research
38
The international journal of bank marketing : IJBM
37
Quality management journal : QMJ
36
Journal of Asian finance, economics and business : JAFEB
34
Journal of the Academy of Marketing Science
34
International journal of electronic marketing and retailing : IJEMR
31
Journal of strategic marketing
30
Psychology & marketing
29
Journal of service theory and practice
27
Journal of service theory and practice : JSTP
27
Marketing intelligence & planning
27
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
26
Tourism management perspectives : TMP
26
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ECONIS (ZBW)
6,692
EconStor
5
OLC EcoSci
3
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1
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1
Artificial intelligence in service industries : customers' assessment of service production and resilient service operations
Mariani, Marcello M.
;
Borghi, Matteo
- In:
International journal of production research
62
(
2024
)
15
,
pp. 5400-5416
Persistent link: https://www.econbiz.de/10015053696
Saved in:
2
A systematic review of AI technology-based service encounters : implications for hospitality and tourism operations
Li, Minglong
;
Yin, Dexiang
;
Qiu, Hailian
;
Bai, Billy
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012547997
Saved in:
3
Frontline encounters of the AI kind : an evolved service encounter framework
Robinson, Stacey
;
Orsingher, Chiara
;
Alkire, Linda
;
De …
- In:
Journal of business research : JBR
116
(
2020
),
pp. 366-376
Persistent link: https://www.econbiz.de/10012257622
Saved in:
4
Employee encouragement of self-disclosure in the service encounter and its impact on customer satisfaction
Söderlund, Magnus
- In:
Journal of retailing and consumer services
53
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012171941
Saved in:
5
Engaging and retaining customers with AI and employee service
Prentice, Catherine
;
Nguyen Tuyet-Mai
- In:
Journal of retailing and consumer services
56
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012390002
Saved in:
6
Alexa, may I adopt you? : the role of voice assistant empathy and user-perceived risk in customer service delivery
Coker, Kesha K.
;
Thakur, Ramendra
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 301-311
Persistent link: https://www.econbiz.de/10014515626
Saved in:
7
Customer emotions in service robot encounters : a hybrid machine-human intelligence approach
Filieri, Raffaele
;
Lin, Zhibin
;
Li, Yulei
;
Lu, Xiaoqian
; …
- In:
Journal of service research
25
(
2022
)
4
,
pp. 614-629
Persistent link: https://www.econbiz.de/10013396024
Saved in:
8
Customer-robot interactions : understanding customer experience with service robots
Huang, Dan
;
Chen, Qiurong
;
Huang, Jiahui
;
Kong, Shaojun
; …
- In:
International journal of hospitality management
99
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10013328076
Saved in:
9
Service robot verbalization in service processes with moral implications and its impact on satisfaction
Söderlund, Magnus
- In:
Technological forecasting & social change : an …
196
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014476488
Saved in:
10
Can
chatbot
customer service match human service agents on customer satisfaction? : an investigation in the role of trust
Huang, Dongling
;
Markovitch, Dmitri G.
;
Stough, Rusty A.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014460850
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