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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
India
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Agrawal, Vivek
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Electronic commerce research
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International journal of business information systems : IJBIS
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ECONIS (ZBW)
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A combined AHP-TOPSIS-DEMATEL approach for evaluating success factors of e-service quality : an experience from Indian banking industry
Agrawal, Vivek
;
Seth, Nitin
;
Dixit, Jitendra Kumar
- In:
Electronic commerce research
22
(
2022
)
3
,
pp. 715-747
Persistent link: https://www.econbiz.de/10013431204
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2
Exploring key dimensions of e-service quality : a case of Indian banking industry
Agrawal, Vivek
;
Tripathi, Vikas
;
Agrawal, Anand Mohan
- In:
International journal of services and operations management
29
(
2018
)
2
,
pp. 252-272
Persistent link: https://www.econbiz.de/10011849920
Saved in:
3
Exploring e-service quality and its relation with customer satisfaction in the banking sector : an Indian experience
Agrawal, Vivek
;
Seth, Nitin
;
Seth, Dinesh
;
Tripathi, Vikas
- In:
International journal of business information systems : …
32
(
2019
)
4
,
pp. 489-506
Persistent link: https://www.econbiz.de/10012159053
Saved in:
4
EFA-FTOPSIS-based assessment of service quality : case of shopping websites
Agrawal, Vivek
;
Agrawal, Akash
;
Agrawal, Anand Mohan
- In:
Quality, It and business operations : modeling and …
,
(pp. 143-154)
.
2018
Persistent link: https://www.econbiz.de/10011757323
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