Objective – This study examines the factors affecting the quality of Islamic banking services in Indonesia, and its impact on customer satisfaction.Methodology/Technique – Questionnaires were distributed to 300 people, with 286 respondents having completed and returned the questionnaires. A...

Objective – This study examines the factors affecting the quality of Islamic banking services in Indonesia, and its impact on customer satisfaction.Methodology/Technique – Questionnaires were distributed to 300 people, with 286 respondents having completed and returned the questionnaires. A...

Microfinance is an emerging concept which is improving the socioeconomic status of customers. This study assesses customer satisfaction of clients of Islamic and conventional microfinance providers using a sample of 578 clients i.e. 289 from each side. Akhuwat and Kashf (Islamic microfinance)...

The mobile and wireless market has been one of the fastest growing markets in the world and it is still growing at a rapid pace. Mobile devices are the most promising way to reach the masses and to create stickiness among current customers, due to their ability to provide services anytime,...

The concurrent effects of customer predispositions, customer engagement behaviour (CEB) and self-brand connections (SBC) on loyalty are less understood. This article will examine how relationship quality and consumer predispositions (self-concept, brand communal focus) affect loyalty, with...

Prelims5G and Next-Gen Consumer Banking : IntroductionTraditional BankingBlockchain5G OpportunityDigital ConsumerSynergyMachine Learning, PaaS and other Future Banking TrendsBlockChain Bank ArchitectureBanking of TomorrowInsurances Based on the Decentralised NetworkFintech in time

Using survey data we analyze institutional investors' expectations about the future performance of fund managers and the impact of those expectations on asset allocation decisions. We find that institutional investors allocate funds mainly on the basis of fund managers' past performance and of...

This study extends an examination of Quality investing in the US (Gallagher et al., 2013) to the Australian market. Specifically, a Quality score is computed as the aggregate of eight fundamental accounting metrics. An investment strategy investing in the highest (lowest) quality stock quintile...