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Consumer adoption of self-service technologies in the context of the Jordanian banking industry : examining the moderating role of channel types

Baabdullah, Abdullah Mohammed; Rana, Nripendra P.; … - In: Information systems management 36 (2019) 4, pp. 286-305

Persistent link: https://www.econbiz.de/10012199491

Quality aspects vs consumption values : what affects intention to book hotels in the post-Covid era?

Ray, Arghya; Gupta, Siddharth; Rana, Nripendra P. - In: Quality management journal : QMJ 30 (2023) 4, pp. 225-243

Persistent link: https://www.econbiz.de/10014373755

Empowering co-creation of services with artificial intelligence : an empirical analysis to examine adoption intention

Behera, Rajat Kumar; Bala, Pradip Kumar; Rana, Nripendra P. - In: Marketing intelligence & planning 42 (2024) 6, pp. 941-975

Persistent link: https://www.econbiz.de/10015056925

Passenger satisfaction with cleanliness and other service quality dimensions and gender as a moderator : evidence from Indian Railways

Vasanthi, Magheswari Gopal; Soundrarajan, Vasanthi; … - In: Cogent business & management 10 (2023) 1, pp. 1-21

The present study's objective is to examine the customer satisfaction on cleanliness and other service quality dimensions in Indian Railways. In addition, gender as a moderator in the relationship between various service quality dimensions and passenger satisfaction is studied. The data was...

Persistent link: https://www.econbiz.de/10014468686

Web design and trust as moderators in the relationship between e-service quality, customer satisfaction and customer loyalty

Venkatakrishnan, Jeeva; Alagiriswamy, Ravikumar; … - In: The TQM journal : the international review of … 35 (2023) 8, pp. 2455-2484

Persistent link: https://www.econbiz.de/10014457817

I am loving it, really? : the effect of ethnocentrism, animosity, and service quality on consumer purchase intention in fast food restaurants in India

Saini, Aarti; Parayitam, Satyanarayana - In: International journal of markets and business systems 4 (2020) 2, pp. 164-184

Persistent link: https://www.econbiz.de/10012515141

Online banking and customer satisfaction : evidence from India

Banu, A. Meharaj; Mohamed, N. Shaik; Parayitam, … - In: Asia-Pacific journal of management research and innovation 15 (2019) 1/2, pp. 68-80

Persistent link: https://www.econbiz.de/10012160599

Trust and product as moderators in online shopping behavior : evidence from India

Davis, Felicita; Gnanasekar, Manoj Britto Francis; … - In: South Asian journal of marketing 2 (2021) 1, pp. 28-50

Purpose - The present study is aimed at examining the antecedents of online shopping user behavior and customer satisfaction. More specifically, (1) the effect of social influence, variety seeking behavior, advertising and convenience on user behavior, and (2) the effect of user behavior on...

Persistent link: https://www.econbiz.de/10013341302