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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Qualitätsmanagement
16,742
Quality management
14,423
Prozessmanagement
12,514
Business process management
10,740
Einführung
7,915
Standardisierung
7,545
Standardization
7,362
Theorie
4,811
Theory
4,736
Implementation
4,044
Deutschland
3,665
Germany
3,278
Service quality
2,728
Lieferkette
1,999
Supply chain
1,996
Produktqualität
1,899
Product quality
1,892
USA
1,890
United States
1,781
Organisatorischer Wandel
1,643
Organizational change
1,642
Welt
1,624
World
1,613
Innovation
1,415
Industrie
1,308
Manufacturing industries
1,285
Strategisches Management
1,217
Innovationsmanagement
1,208
Innovation management
1,112
Unternehmenserfolg
1,103
Erfolgsfaktor
1,101
Firm performance
1,079
Krankenhaus
1,078
Projektmanagement
1,073
SME
1,061
KMU
1,058
Betriebliches Informationssystem
1,048
Success factor
1,046
Unternehmen
1,014
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Online availability
All
Undetermined
1,054
Free
450
Type of publication
All
Article
2,039
Book / Working Paper
690
Journal
9
Type of publication (narrower categories)
All
Article in journal
1,846
Aufsatz in Zeitschrift
1,846
Aufsatz im Buch
184
Book section
184
Hochschulschrift
148
Graue Literatur
131
Non-commercial literature
131
Thesis
126
Working Paper
72
Arbeitspapier
70
Collection of articles of several authors
48
Sammelwerk
48
Conference paper
37
Konferenzbeitrag
37
Bibliografie enthalten
34
Bibliography included
34
Case study
30
Fallstudie
30
Konferenzschrift
26
Aufsatzsammlung
24
Amtsdruckschrift
19
Government document
19
Conference proceedings
18
Lehrbuch
10
Textbook
9
Handbook
8
Handbuch
8
Article
3
Collection of articles written by one author
3
Guidebook
3
Nachschlagewerk
3
Ratgeber
3
Reference book
3
Sammlung
3
Advisory report
2
Bibliografie
2
Glossar enthalten
2
Glossary included
2
Gutachten
2
Interview
2
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English
2,341
German
399
French
2
Russian
2
Czech
1
Dutch
1
Polish
1
Spanish
1
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Author
All
Bruhn, Manfred
34
Shahin, Arash
16
Prybutok, Victor R.
12
Rahman, Zillur
11
Talib, Faisal
11
McFadden, Kathleen L.
10
Schreier, Gerhard
10
Antony, Jiju
9
Cudney, Elizabeth A.
9
Dahlgaard-Park, Su Mi
8
Marimon, Frederic
8
Qureshi, M. N.
8
Rust, Roland T.
7
Dwivedi, Yogesh Kumar
6
Medeiros, Denise Dumke de
6
Basu, Rana
5
Benkenstein, Martin
5
Bhola, Prabha
5
Chakraborty, Subhajit
5
Chang, Tsang-Chuan
5
Dahlgaard, Jens Jörn
5
Gandhi, Surjit Kumar
5
Gotzamani, Katerina
5
Gowen, Charles, III.
5
Gremyr, Ida
5
Gupta, Ajay
5
He, Zhen
5
Johnson, Dana M.
5
Kaynak, Hale
5
Melo, Fagner José Coutinho de melo
5
Moormann, Jürgen
5
Sachdeva, Anish
5
Singh, Rajesh K.
5
Stauss, Bernd
5
Tarí, Juan José
5
Vrat, Prem
5
Witell, Lars
5
Abbott, Lawrence J.
4
Amorim, Marlene
4
Aobdia, Daniel
4
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Institution
All
Hochschulrektorenkonferenz
17
IGI Global
8
Springer Fachmedien Wiesbaden
5
OECD
4
Taylor and Francis.
3
World Bank
3
European Organization for Quality Control
2
Hongkong / Securities and Futures Commission
2
IT Service Management Forum Deutschland
2
National Bureau of Economic Research
2
Nomos Verlagsgesellschaft
2
Springer-Verlag GmbH
2
AOK-Bundesverband
1
Abschlusskongress des Projektes Qualitätssicherung <2001, Bonn>
1
Arbeitsgemeinschaft Katholischer Krankenhäuser Rheinland-Pfalz und Saarland
1
Aspen Systems Corporation
1
Berufliche Fortbildungszentren der Bayerischen Wirtschaft
1
Bildungswerk der Bayerischen Wirtschaft
1
Books on Demand GmbH <Norderstedt>
1
Brandenburgische Technische Universität Cottbus-Senftenberg
1
Bund-Länder-Kommission für Bildungsplanung und Forschungsförderung
1
Bundesinstitut für Berufsbildung
1
Center for Service Excellence
1
Centralʹnyj bank Rossijskoj Federacii
1
Deutsch-Schweizerische Gesellschaft für Gesundheitspolitik
1
Deutsche Gesellschaft für Qualität
1
Deutsche Gesellschaft für Qualität / Arbeitsgruppe QM in der Öffentlichen Verwaltung
1
Deutscher Reisebüro-Verband
1
Deutsches Institut für Normung
1
Deutschland / Bundesregierung
1
Deutschland / Deutscher Bundestag
1
Edward Elgar Publishing
1
Erasmus Research Institute of Management
1
Erich-Schmidt-Verlag <Berlin>
1
European Business School <Oestrich-Winkel>
1
European Centre for the Development of Vocational Training
1
European Committee for Standardization
1
European Society for Opinion and Marketing Research
1
Fachhochschule des Landes Rheinland-Pfalz / Abteilung Mainz / Fachbereich Betriebswirtschaft <3>
1
Finansovyj Universitet
1
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Published in...
All
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
94
International journal of productivity and quality management : IJPQM
67
The TQM journal : the international review of organizational improvement
63
International journal of quality & reliability management
57
Quality management journal : QMJ
48
Total quality management & business excellence
45
International journal of services and operations management
33
International journal of quality and service sciences
31
International journal of production research
27
Auditing : a journal of practice & theory
22
Beiträge zur Hochschulpolitik
20
International journal of hospitality management
19
Journal of retailing and consumer services
19
Benchmarking : an international journal ; BIJ
18
Journal of health organization and management
18
Health care management review : HCM review
17
International journal of contemporary hospitality management
16
Amfiteatru economic : an economic and business research periodical
15
Cogent business & management
15
Managing service quality : MSQ ; an international journal
15
European research studies
14
International journal of business information systems : IJBIS
14
International journal of production economics
14
International journal of six sigma and competitive advantage : IJSSCA
14
Journal of air transport management
14
The service industries journal
14
International journal of services and standards
12
Manufacturing & service operations management : M & SOM
12
Service business
12
The accounting review : a publication of the American Accounting Association
12
European journal of operational research : EJOR
11
International journal of services, economics and management
11
Business process management journal
10
Journal of business research : JBR
10
Service Levels in der Logistik : mit KPIs und SLAs erfolgreich steuern
10
Benchmarking : an international journal
9
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
9
International journal of services and operations management : IJSOM
9
International journal of services technology and management
9
Journal of hospitality marketing & management
9
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Source
All
ECONIS (ZBW)
2,726
EconStor
7
OLC EcoSci
4
ArchiDok
1
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1
Changes occurred in a porcelain factory due to quality management system
implementation
Sârb, Adina
;
Itul, Liliana
;
Popa, Maria
- In:
Oradea journal of business and economics
4
(
2019
)
1
,
pp. 47-55
Persistent link: https://www.econbiz.de/10012159491
Saved in:
2
Does the
implementation
of quality standards freeze action modes?
Greenhut, Ayala Kobo
;
Magnezi, Racheli
;
Ben-Shlomo, Izhar
- In:
Total quality management & business excellence : an …
28
(
2017
)
13
,
pp. 1609-1616
Persistent link: https://www.econbiz.de/10011817011
Saved in:
3
Applying the ISO 90001 process approach and service blueprint to hospital management systems
Chen, Hsiang Ru
;
Cheng, Bor-wen
- In:
The TQM journal : the international review of …
24
(
2012
)
5
,
pp. 418-432
Persistent link: https://www.econbiz.de/10009620515
Saved in:
4
Benchmarking Six Sigma
implementation
in services companies operating in an emerging economy
Miguel, Paulo Augusto Cauchick
;
Carvalho, Marly M.
- In:
Benchmarking : an international journal ; BIJ
21
(
2014
)
1
,
pp. 62-76
Persistent link: https://www.econbiz.de/10010250547
Saved in:
5
Innovative methodology for the development of operational management standards in the hotel business
Kharenko, Dmytro
;
Titomir, Ludmila
;
Markovska, Anastasiia
- In:
Technology audit and production reserves
1
(
2023
)
4/69
,
pp. 36-41
Persistent link: https://www.econbiz.de/10014388613
Saved in:
6
World experience of process quality management of teacher training in HEI
Kravchenko, Tetyana
;
Saienko, Iryna
- In:
Baltic Journal of Economic Studies
6
(
2020
)
4
,
pp. 90-97
Persistent link: https://www.econbiz.de/10012586974
Saved in:
7
ISO 9004 maturity model for quality in industry 4.0
Glogovac, Maja
;
Ruso, Jelena
;
Maricic, Milica
- In:
Total quality management & business excellence
33
(
2022
)
5
,
pp. 529-547
Persistent link: https://www.econbiz.de/10013166897
Saved in:
8
Exploring quality management practices and its pattern analysis in Indian service SMEs
Basu, Rana
;
Bhola, Prabha
- In:
Journal of enterprising culture
23
(
2015
)
2
,
pp. 199-235
Persistent link: https://www.econbiz.de/10011525537
Saved in:
9
The
implementation
of a quality management system based on the Q tourist quality standard : the case of hotel sector
Viada-Stenger, M. Clara
;
Balbastre-Benavent, Francisco
; …
- In:
Service business : an international journal
4
(
2010
)
3/4
,
pp. 177-196
Persistent link: https://www.econbiz.de/10008746904
Saved in:
10
Qualitätsmanagementsysteme in Banken : Konzeption und Implementierung im filialgebundenen Standardgeschäft unter besonderer Berücksichtigung der Qualitätsmessung
Klee, Jürgen
-
2002
Persistent link: https://www.econbiz.de/10001639676
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