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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Consumer behaviour
83,237
Konsumentenverhalten
80,757
Experiment
44,106
Theorie
26,886
Theory
26,412
Spillover-Effekt
18,494
Spillover effect
18,094
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8,743
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7,328
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7,150
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6,797
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6,757
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6,317
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5,844
Customer satisfaction
5,842
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5,769
Kundenzufriedenheit
5,683
Feldforschung
5,326
Social Web
5,061
Social web
5,058
Field research
5,029
Online-Marketing
4,714
Internet marketing
4,698
Schätzung
4,658
Einzelhandel
4,645
Service quality
4,642
Retail trade
4,584
Estimation
4,474
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4,415
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Han, Heesup
30
Mattila, Anna S.
25
Usman, Osly
20
Prentice, Catherine
17
McColl-Kennedy, Janet R.
16
Line, Nathaniel D.
14
Balaji, M. S.
13
Das, Jishnu
13
Bilgihan, Anil
12
Gong, Taeshik
12
Jang, Soocheong
12
Klaus, Philipp
12
Prybutok, Victor R.
12
Gustafsson, Anders
11
Hanks, Lydia
11
Propper, Carol
11
Gursoy, Dogan
10
Miao, Li
10
Muralidharan, Karthik
10
Quach, Sara
10
Sharma, Piyush
10
Sreejesh, S.
10
Voorhees, Clay M.
10
Hollebeek, Linda D.
9
Hyun, Sunghyup Sean
9
Wong, IpKin Anthony
9
Xu, Xun
9
Ali, Faizan
8
Amin, Muslim
8
Bujisic, Milos
8
Harun, Ahasan
8
Kim, Woo Gon
8
Lu, Lu
8
Qu, Hailin
8
Schumann, Jan Hendrik
8
Sparks, Beverley
8
Wu, Luorong
8
Ahn, Jiseon
7
Beck, Adrian
7
Carlson, Jamie
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National Bureau of Economic Research
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Österreich / Bundesministerium für Verkehr, Innovation und Technologie
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Christian-Albrechts-Universität zu Kiel
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Ernst & Young AG
1
Europäische Kommission / Generaldirektion Binnenmarkt, Industrie, Unternehmertum und KMU / Unit Skills, Services, Professions
1
Friedrich-Schiller-Universität Jena
1
IGI Global
1
Institutet för Ekonomisk Forskning <Lund>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Open Evidence <Körperschaft>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
Taylor and Francis.
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
Verlag Dr. Kovač
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Journal of retailing and consumer services
236
International journal of hospitality management
212
Journal of business research : JBR
120
The journal of services marketing
108
Journal of hospitality marketing & management
77
International journal of contemporary hospitality management
76
The service industries journal
66
Services marketing quarterly
65
Journal of travel and tourism marketing
64
Journal of service research : JSR
48
Cogent business & management
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
42
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
40
Service business
38
Journal of service management
35
Tourism management : research, policies, practice
32
Asia Pacific journal of marketing and logistics
31
The international journal of bank marketing : IJBM
30
International journal of quality and service sciences
28
Journal of service research
28
Journal of air transport management
27
International journal of electronic marketing and retailing : IJEMR
26
International journal of services and operations management
26
International journal of services, economics and management
26
Psychology & marketing
26
The TQM journal : the international review of organizational improvement
25
Journal of hospitality and tourism insights
24
Journal of retailing
24
Journal of strategic marketing
23
Total quality management & business excellence
23
European journal of marketing : EJM
22
Journal of the Academy of Marketing Science
22
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
21
International journal of quality & reliability management
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Managing service quality : MSQ ; an international journal
21
International journal of services and operations management : IJSOM
20
Journal of internet commerce
20
Journal of Asian finance, economics and business : JAFEB
19
Journal of service theory and practice
19
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ECONIS (ZBW)
4,594
EconStor
3
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1
Sonarsupermarkets and sci-fi
Barnes, Brianna
- In:
Journal of global scholars of marketing science : …
26
(
2016
)
4
,
pp. 304-306
Persistent link: https://www.econbiz.de/10011635619
Saved in:
2
Assessing grocery store attraction via cross-shopping linkages
Bodkin, Charles D.
;
Sewell, Ellen
- In:
Business and Economic Research : BER
2
(
2012
)
2
,
pp. 209-229
Persistent link: https://www.econbiz.de/10009780159
Saved in:
3
Drivers of customer satisfaction in the grocery retail industry : a longitudinal analysis across store formats
Goić, Marcel
;
Levenier, Camilo
;
Montoya, Ricardo
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-17
Persistent link: https://www.econbiz.de/10012502734
Saved in:
4
The impact of grocery retail superstores location on the customer's perceived quality of servicescape in Jordan
Migdadi, Yazan Khalid Abed-Allah
;
Abdel-Rahman, Enas …
- In:
Quality management journal : QMJ
27
(
2020
)
2
,
pp. 120-132
Persistent link: https://www.econbiz.de/10012309613
Saved in:
5
Measuring grocery stores service quality in Indonesia : a retail service quality scale approach
Leonnard
- In:
Studies and scientific researches / Faculty of Economic …
26
(
2017
),
pp. 32-44
Persistent link: https://www.econbiz.de/10011810785
Saved in:
6
A measure of service quality in the grocery stores
Kumar, Abhishek
;
Chaudhuri, Sumana
;
Satpathy, Ipseeta
; …
- In:
The Indian economic journal
66
(
2018
)
3/4
,
pp. 375-395
Persistent link: https://www.econbiz.de/10012390815
Saved in:
7
Customer expectations of unattended grocery delivery services : mapping forms and determinants
Olsson, John
;
Osman, Mary Catherine
;
Hellström, Daniel
; …
- In:
International journal of retail and distribution management
50
(
2022
)
13
,
pp. 1-16
Persistent link: https://www.econbiz.de/10013552634
Saved in:
8
Does customer email engagement improve profitability? : evidence from a field
experiment
in subscription service retailing
Wang, Yiwei
;
Lu, Lauren Xiaoyuan
;
Shi, Pengcheng
- In:
Manufacturing & service operations management : M & SOM
24
(
2022
)
5
,
pp. 2703-2721
Persistent link: https://www.econbiz.de/10014295355
Saved in:
9
Can patients improve the quality of care they receive? : experimental evidence from Senegal
Kovacs, Roxanne J.
;
Lagarde, Mylene
;
Cairns, John
- In:
World development : the multi-disciplinary …
150
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013198437
Saved in:
10
Proactive customer education, customer retention, and demand for technology support : evidence from a field
experiment
Retana, German F.
;
Forman, Christopher
;
Wu, D. J.
- In:
Manufacturing & service operations management : M & SOM
18
(
2016
)
1
,
pp. 34-50
Persistent link: https://www.econbiz.de/10011437906
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