Drivers of customer satisfaction in the grocery retail industry : a longitudinal analysis across store formats
Marcel Goić, Camilo Levenier, Ricardo Montoya
| Year of publication: |
2021
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|---|---|
| Authors: | Goić, Marcel ; Levenier, Camilo ; Montoya, Ricardo |
| Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 60.2021, p. 1-17
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| Subject: | Customer shopping satisfaction | Longitudinal analysis | Service quality | Store formats | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Einzelhandel | Retail trade | Lebensmitteleinzelhandel | Food retailing | Beziehungsmarketing | Relationship marketing | Lebensmittelhandel | Food trade |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jretconser.2021.102505 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012502734