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Changing quality
Filippini, Luigi - 1995
Persistent link: https://www.econbiz.de/10000148070
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The practice of complexity : review, change and service improvement in an NHS department
Mowles, Chris; Gaag, Anna van der; Fox, Jane - In: Journal of health organization and management 24 (2010) 2, pp. 127-144
Persistent link: https://www.econbiz.de/10003995549
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Initiating an organizational change management process : achieving service quality in emerging economies
Sarma, Anjan J. - In: Innovations in services marketing and management : …, (pp. 67-88). 2014
Persistent link: https://www.econbiz.de/10010200747
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A empirical study of a novel managing customer power model and business performance in the mobile service industry
Alotaibi, Youseef; Liu, Fei - In: Business process management journal 20 (2014) 6, pp. 816-843
Persistent link: https://www.econbiz.de/10010432347
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Using a business game concept to enhance servitization : a longitudinal case study
Laine, Teemu; Paranko, Jari; Suomala, Petri - In: Managing service quality : MSQ ; an international journal 22 (2012) 5, pp. 428-446
Persistent link: https://www.econbiz.de/10009681580
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Organisationsentwicklung und Personalentwicklung im Qualitätsmanagement der Einrichtungen des Sozial- und Gesundheitswesens am Beispiel Altenhilfe
Müller, Joachim F. W. - 2004 - 1. Aufl
Die erfolgreiche Implementierung von QM-Systemen ist gekoppelt mit Entwicklungsstrategien der Organisation und einer nachhaltigen Investition in die Mitarbeiterqualität. Das vorliegende Buch überprüft diese These anhand der Praxis des Sozial- und Gesundheitswesens. Die theoretische...
Persistent link: https://www.econbiz.de/10002135580
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The relation between engagement quality control review hours and auditor changes : evidence from South Korea
Song, Jae-Won; Kim, Yong Shik - In: Journal of business economics and management 22 (2021) 5, pp. 1269-1287
The purpose of this study is to analyze whether engagement quality control review (EQCR) hours affect auditor changes and whether abnormal audit fees and changes in management have moderating effects on the relation between EQCR hours and auditor changes. The logit regression model is designed...
Persistent link: https://www.econbiz.de/10013256639
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Implementing operations strategy through Lean processes within health care : the example of NHS in the UK
Matthias, Olga; Brown, Steve - In: International journal of operations & production … 36 (2016) 11, pp. 1435-1457
Persistent link: https://www.econbiz.de/10011628740
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Process redesign for time-based emergency admission targets : staff perceptions of the impact on quality of care
Leggat, Sandra G.; Gough, Richard; Bartram, Timothy; … - In: Journal of health organization and management 30 (2016) 6, pp. 939-949
Persistent link: https://www.econbiz.de/10011610024