Initiating an organizational change management process : achieving service quality in emerging economies
Anjan J. Sarma
| Year of publication: |
2014
|
|---|---|
| Authors: | Sarma, Anjan J. |
| Published in: |
Innovations in services marketing and management : strategies for emerging economies. - Hershey, Pa. : Business Science Reference, ISBN 1-4666-4671-3. - 2014, p. 67-88
|
| Subject: | Organisatorischer Wandel | Organizational change | Dienstleistungsqualität | Service quality | Dienstleistungsmarketing | Services marketing | Qualitätsmanagement | Quality management | Entwicklungsländer | Developing countries |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz im Buch ; Book section |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010200747